12 Jobs für Contact Center Performance in Dortmund
Stellenangebote Contact Center Performance in Dortmund Jobs
Neu Job vor 8 Std. bei Jobleads gefunden
• Dortmund, Nordrhein- Westfalen
Führungs-/ Leitungspositionen
[. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all backed [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Ref Number Req00151927 #J-18808-Ljbffr 87831298 [. .. ]
Job am 26.02.2026 bei Neuvoo gefunden
Autohero
• Dortmund, North Rhine- Westphalia
[. .. ] certified and professional repairs and preparation of our vehicles and as such, their successful placement on the Autohero platform. As the Site Manager (f/m/x) of our new [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Production Center, you are responsible for the reconditioning process at the Production Center. You are the key connector between our different repair teams (mechanics, bodywork, ) , external partners, and our logistics network and are in close contact with your colleagues at the headquarters in Berlin. What we offer starting bonus for all new starters until the end of the month You will receive a prepaid Master Card that is topped up with 50 every month We offer you a future-proof, permanent job Our dynamic start-up [. .. ] and resources directly with Berlin HQ and be responsible for process implementation on site incl. building strong teams by providing the proper onboarding and training Take concrete measures to improve performance and ensure a strong continuous improvement culture among our teams on site Your Skills 8+ years experience within the automotive industry or a production or manufacturing environment University degree in business, supply chain management or similar Absolute superb team management skills, previous experience leading and managing a large team of [. .. ]
Job am 26.02.2026 bei Neuvoo gefunden
AUTO1 Global Services SE Co. KG
Site Manager Production Center (f/m/x)
• Dortmund, North Rhine- Westphalia
Site Manager Production
Center (f/m/x) Would you like to revolutionise the way pre-owned cars are repaired and sold? Then join us and take up this exciting opportunity Our Production department [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] ensures the certified and professional repairs and preparation of our vehicles and as such, their successful placement on the Autohero platform. [. .. ] reconditioning process at the Production Center. You are the key connector between our different repair teams (mechanics, bodywork, ) , external partners, and our logistics network and are in close contact with your colleagues at the headquarters in Berlin. What we offer 750 starting bonus for all new starters until the end of the month You will receive a prepaid Master Card that is topped up with 50 every month We offer you a future-proof, permanent job Our dynamic start-[. .. ] and resources directly with Berlin HQ and be responsible for process implementation on site incl. building strong teams by providing the proper onboarding and training Take concrete measures to improve performance and ensure a strong continuous improvement culture among our teams on site Qualifications 8+ years experience within the automotive industry or a production or manufacturing environment University degree in business, supply chain management or similar Absolute superb team management skills, previous experience leading and managing a large team of minimum [. .. ]
Job am 09.02.2026 bei Neuvoo gefunden
Cross Border Talents
• Dortmund, North Rhine- Westphalia
[. .. ] providing exceptional service all while enjoying the relaxed lifestyle and unique charm of Lisbon. About the Role As a German Customer Support Representative, you will be the [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] first point of contact for customers of leading international brands. Youll handle inquiries, provide guidance, and ensure that every customer receives a positive and efficient experience. Youll work alongside colleagues from all over the world in a professional, supportive, and dynamic environment designed for growth. What We Offer Relocation package flight to Lisbon, airport pick-up, and accommodation support to help you settle in smoothly Competitive salary and monthly performance bonuses Comprehensive paid training no previous experience required Private health insurance Career development opportunities and internal mobility across departments Modern, multicultural office with a friendly and inclusive atmosphere Life in Lisbon Lisbon is one of Europes most exciting capitals a city where innovation meets tradition. Enjoy breathtaking views from its famous hills, explore historic neighborhoods filled with music and color, or relax by the Atlantic coast just minutes from the city center. With more than 300 days of sunshine each year, delicious cuisine, and a welcoming international community, Lisbon offers the perfect balance between career growth and quality of life. Who You Are Fluent in German (C1 or native level) and proficient in English Customer-oriented, empathetic, and proactive Excited to live [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all backed [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Ref Number Req00151927 67650440 [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
[. .. ] objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] manage the performance, drive engagement, and foster development of WFM leaders, while ensuring the implementation of best practices and innovative solutions. Key responsibilities Define and execute the departamental plans in alignment with Workforce Management strategy and client requirements Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Leiter der Gehaltsabrechnung (m/w/d)
• Dortmund, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all backed [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Ref Number Req00151927 67649141 [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
[. .. ] objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] manage the performance, drive engagement, and foster development of WFM leaders, while ensuring the implementation of best practices and innovative solutions. Key responsibilities Define and execute the departamental plans in alignment with Workforce Management strategy and client requirements Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
[. .. ] What we offer: Working in a dynamic and multicultural team with flat hierarchies and an informal culture Advanced career opportunities in our internationally growing company Great office [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] in the city center of Essen Positive international work environment A fun floor with Play Station, table tennis and much more On-site gym Stay fit and active with our company gym Office canteen Enjoy fresh and healthy meals daily in our canteen Appealing office benefits, regular fruit deliveries for a healthy lifestyle and [. .. ] handling time (AHT) , automatic call distribution (ACD) , talk time, after call work (ACW) ) to ensure adequate staffing and compliance with customer service level agreements Provide real-time performance reports (Aux activities, wait time, after-call usage) and post-mortem reports to operations managers at the established cadence Proactively communicate challenges affecting service level agreements to operations managers to support required actions Support communication with team leaders and front-line team members Responsibilities: Core competencies: Provide support, put customers [. .. ] competencies: Knowledge of real-time monitoring and reporting Analytical skills and problem-solving competence Ability to work in a fast-paced environment What we expect: Previous professional experience in a contact center/ BPO environment and bring interest and understanding for Workforce Management Experience in WFM is a plus, but not required High school diploma CEFR C1 English (oral/ written) . German language skills are a plus, but not required If you are based in another location but interested in relocating to [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
[. .. ] objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] manage the performance, drive engagement, and foster development of WFM leaders, while ensuring the implementation of best practices and innovative solutions. Key responsibilities Define and execute the departamental plans in alignment with Workforce Management strategy and client requirements Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
WFM Team Leader (m/f/d)
• Dortmund, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] team is currently seeking reinforcement as a WFM Team Leader (m/f/d) Overview of tasks: Ensure team tasks and deliverables are performed accurately and in a timely manner [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Establish performance objectives for all resources Recommend, implement and ensure that processes being utilized follow industry best practices Conduct impact and trend analysis to recommend solutions that drive cost effective strategies Coordinate and align with Operations WFM Leadership on scope, processes and guidelines Work with Customer on initiatives to support new business growth Guarantee proper escalation paths are followed Develop WFM staff on functional area of expertise What we expect: At least three 3 years of Workforce Management experience within the call center/ customer service industry Experience managing a team Specialist in workforce management processes, concepts and principles (i. e. Staffing projections, scheduling, service level analysis, metrics monitoring) Strong knowledge of call center operations and organization Above average knowledge on MS Office Applications ( i. e. MS Word, Excel ) Google suite package [. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Payroll Manager (m/w/d)
• Dortmund, North Rhine- Westphalia
[. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all backed [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Ref Number Req00151927 67646190 [. .. ]
Häufig gestellte Fragen
Wieviel verdient man als Contact Center Performance pro Jahr?
Als Contact Center Performance verdient man zwischen EUR 30.000,- bis EUR 50.000,- im Jahr.
Wieviele offene Stellenangebote gibt es für Contact Center Performance Jobs in Dortmund bei unserer Jobsuche?
Aktuell gibt es auf JobRobot 12 offene Stellenanzeigen für Contact Center Performance Jobs in Dortmund.
Wieviele Unternehmen suchen nach Bewerbern für Contact Center Performance Jobs in Dortmund?
Aktuell suchen 5 Unternehmen nach Bewerbern für Contact Center Performance Jobs in Dortmund.
Welche Unternehmen suchen nach Bewerbern für Contact Center Performance Stellenangebote in Dortmund?
Aktuell suchen zum Beispiel folgende Unternehmen nach Bewerbern für Contact Center Performance Stellenangebote in Dortmund:
- TELUS Digital (8 Jobs)
- Autohero (1 Job)
- AUTO1 Global Services SE Co. KG (1 Job)
- Cross Border Talents (1 Job)
Zu welchem Berufsfeld gehören Contact Center Performance Jobs in Dortmund?
Contact Center Performance Jobs in Dortmund gehören zum Berufsfeld Telefon & Call-Center.
