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Director, Buffet Fast Casual Dining
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1 day ago Be among the first 25 applicants Where passion meets opportunity The best of your adventures is the one you have yet to sail Your Purpose The
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[...] class=highlight_text>Director of Buffet Fast Casual Dining is a senior leadership role responsible for owning and elevating the buffet and fast casual dining experiences across our entire cruise fleet. This individual will ensure seamless operational execution, uphold brand standards, drive culinary innovation with regional adaptations, and deliver bestinclass guest satisfaction while managing [. .. ] monitoring performance, and implementing corrective actions to achieve budgetary goals. Operational Excellence oversee daytoday buffet and fast casual service operations across all ships, ensuring consistency, efficiency, and compliance with health,
safety, and sanitation standards. Standardise operating procedures, workflows, and service protocols to deliver a seamless guest experience. Brand Standards Quality Control own and enforce brand standards for presentation, service, and ambiance in all buffet and fast casual outlets. Conduct regular quality audits (both inport and at sea) and partner with onboard [. .. ] the culinary team, entertainment team and the onboard team to ensure onboard guest flow is managed and buffets are not overcrowded. Serve as the primary liaison to the VP of
Food Beverage, providing regular updates on operational metrics, guest feedback, and strategic initiatives. Work with the Onboard Revenue team to achieve financial goals, including revenue growth, profitability, and guest satisfaction metrics. Guest Feedback Continuous Improvement analyse guest satisfaction data, reviews, and market insights to identify areas for enhancement and innovation. Your [. .. ]
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