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(Junior) Customer Success Manager (f/m/d)
• Hamburg
Absolventen, Einsteiger, Trainees
Work-Life-Balance
At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a
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[...] class=highlight_text>global scale. Were continually cultivating functional areas of expertise and retaining the highest caliber of talent while sharing knowledge and data, creating efficiencies, and looking at every aspect of our clients business from a 360 perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-[. .. ] Intelligence Team partners closely with clients, crafting solutions that empower brands to make well-informed decisions spanning marketing, logistics, sales, and product management. As a ( Junior ) Customer Success
Manager (f/m/d) at Front Row, you will be instrumental in ensuring our clients derive maximum value from our proprietary Business Intelligence (BI) platform, Catapult. Catapult empowers brands to make impactful decisions through real-time insights and market intelligence. Your role will involve understanding client needs, providing tailored support, and [. .. ] analyze client feedback to identify opportunities for platform improvements and additional training needs. You maintain clear and effective communication with clients in both German and English. You use CRM and
project management tools (such as Hub Spot, Office Workspace, and Asana) to track client interactions and manage tasks efficiently. Who Are You? You have a degree or training in business administration, marketing, IT, communication sciences, or a related field. You are bilingual in German/ English and can clearly and effectively convey [. .. ]
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