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• Berlin
[. .. ] role, youll own the end-to-end delivery lifecycle-from scoping and planning through golive and hypercare-working in a pod model alongside a Forward Deployed Engineer (FDE) and an
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[...] class=highlight_text>Agent Architect (AA) . You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. IN THIS ROLE YOU WILL Project Ownership Delivery Own endtoend delivery for assigned Agentic AI customer projects (scope, schedule, [. .. ] Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/ context strategy, and conversational tuning. Collaborate with
Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. Where partners are involved (SI/ GSI/ BPO) , manage codelivery responsibilities, expectations, and escalation paths. Methodology Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/ hybrid projects; lead stagegate reviews [. .. ] on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent
phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald [. .. ]
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