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Senior Delivery Consultant-Connect and Lex, Amazon Connect Center of Excellence
• Graz, Steiermark
Beratungs-/ Consultingtätigkeiten
[...] services (e. g. , EC2, S3, RDS, Lambda, IAM, VPC, Cloud Formation) - AWS Professional level certifications (e. g. , Solutions Architect Professional, Dev Ops Engineer Professional) preferred-Experience with automation and scripting (e. g. , Terraform, Python) - Knowledge of
security and compliance standards (e. g. , HIPAA, GDPR) - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences-Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills-Experience incorporating generative AI into the contact center (voice or chat bots,
agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt [...]
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