Senior Communications Manager Jobs in Dortmund: 1 Stellenangebote

1 Stellenangebot für Senior Communications Manager In Dortmund

Stellenangebote Senior Communications Manager in Dortmund Jobs

Job am 18.03.2026 bei Neuvoo gefunden Hire Resolve. com

Call Centre Contact Centre Professionals

• Dortmund, North Rhine- Westphalia [. .. ] covering operational leadership and specialist functions such as contact centre operations, team leadership, quality assurance, training, workforce management (WFM) , customer experience (CX) , and performance optimisationwith [...]

MEHR INFOS ZUM STELLENANGEBOT

[...] clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions) . Key Responsibilities Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels Manage team leaders/ supervisors and drive performance through coaching, KPIs, and structured scorecards Improve customer experience outcomes (e. g. , CSAT, NPS, first [. .. ] (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans Support contact centre technology adoption (CRM, CCaa S/ telephony platforms, diallers, QA tools, analytics/ BI reporting) Ensure data handling and customer communications align with GDPR and relevant German requirements (e. g. , BDSG ) Maintain a safe working environment aligned with occupational safety and health obligations (Arbeitsschutz/ risk assessment expectations under the Occupational Safety and Health Act) Requirements Education/ qualifications: Relevant vocational qualification or diploma; bachelors degree (Business, Management, Communications, Analytics, or [. .. ]

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Häufig gestellte Fragen

Wieviel verdient man als Senior Communications Manager pro Jahr?

Als Senior Communications Manager verdient man zwischen EUR 50.000,- bis EUR 100.000,- im Jahr.

Wieviele offene Stellenangebote gibt es für Senior Communications Manager Jobs in Dortmund?

Aktuell gibt es auf JobRobot 1 offene Stellenanzeige für Senior Communications Manager Jobs in Dortmund.

Zu welchem Berufsfeld gehören Senior Communications Manager Jobs in Dortmund?

Senior Communications Manager Jobs in Dortmund gehören zum Berufsfeld PR / Public Relations.

Welche verwandten Jobs gibt es?

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