Neu Job vor 4 Std. bei Jooble gefunden
Remberg
Team Lead Customer Success (f/m/d)
• Region München, Bayern; Regierungsbezirk Oberbayern; Bayern
Führungs-/ Leitungspositionen
Location Munich
Office Employment Type Full time Department Customer Success Become Part of the AI Revolution in the Industrial World Are you ready to become part of a
MEHR INFOS ZUM STELLENANGEBOT
[...] class=highlight_text>team that is transforming the industrial sector using the latest AI technologies? At remberg, we are revolutionizing how machines, equipment, energy systems, vehicles, buildings and much more are managed with our intelligent asset platform. As part of our team, you will help industrial companies unleash the power of AI to tackle [. .. ] defining businesses such as Celonis, Ui Path, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be a category
leader in Industrial AI. WHAT THIS ROLE OFFERS As a Team Lead Customer Success at remberg, you will lead and grow our Customer Success team of five (four Customer Success Managers, one Customer Support manager) , owning activation and retention across our customer base. You will scale a mostly low-touch, [. .. ] Market, and Enterprise segments. Retention customer health: Own net revenue retention as the primary team KPI-build early-warning systems, run save-plays, drive renewals, and feed churn root causes
back into Product and GTM. NRR expansion (with Sales) : Drive vertical expansion within existing accounts-surface, qualify, and progress upsell and cross-sell opportunities in tight alignment with Sales. Automation AI at scale: Continuously upgrade the CS stack-manage and expand AI-assisted outreach, ticket resolution, call summarization, and automated [. .. ]
▶ Zur Stellenanzeige