Job am 28.02.2026 bei Jobleads gefunden
• Schwyz
Führungs-/ Leitungspositionen
Summary The AD, Case Management will serve as the subject matter expert (SME) for the Case
Manager role and be responsible for managing all aspects of Patient Support
MEHR INFOS ZUM STELLENANGEBOT
[...] class=highlight_text>Center program operations. The position leads a team of Case Manager Supervisors, handles the case manager work responsibilities, and ensures compliance with Novartis policies and procedures. Key duties include monitoring the teams activity, achievement of Service Level Agreements (SLAs) , Key Performance Indicators (KPIs) , productivity/
quality, maintaining the operational health of brandspecific programs, and serving as the single point of contact for program needs with key stakeholders. Location/ Travel The position will be based in East Hanover, NJ, Tempe, AZ, or can be based remotely anywhere in the U. S. (subject to legal entity restrictions) . [. .. ] with PSC colleagues to implement program improvements. Forge strong partnerships with Central Operations for CRM system operations, technical escalations, and optimization. Collaborate with Performance, Quality, and Excellence (PQE) to monitor
call and system performance; execute outcomes at individual and team levels, schedule coaching, huddles, and sessions to enhance performance and compliance. Identify and report adverse events via established Novartis systems in accordance with applicable processes. Serve as program Case Management liaison and single point of contact throughout the patient journey (coverage [. .. ]
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