1.135 Jobs für Contact Center Operations
Stellenangebote Contact Center Operations Jobs
Job am 13.01.2026 bei StepStone gefunden
Kassenärztliche Vereinigung Nordrhein
• Köln
Teilzeit Homeoffice möglich Abgeschlossenes Studium Abgeschlossene Ausbildung
Flexible Arbeitszeiten 30+ Urlaubstage Tarifvertrag
[. .. ] einem modernen Dienstleistungsunternehmen? Die Kassenärztliche Vereinigung Nordrhein mit ihren 24.000 Mitgliedern stellt die ambulante medizinische und psychotherapeutische Versorgung von 9, 5 Millionen Menschen in Nordrhein sicher. Für [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] unsere Abteilung Contact Center Operations suchen wir Sie als Experte (w/m/d) Contact Center AI (Conversational AI Agentic AI) am Standort Köln Fachliches Verantworten der Planung, Bereitstellung und des operativen Betriebs einer Conversational AI Agentic AI Plattform an den hochfrequenten Touchpoints der KV-Nordrhein Konzipieren, Entwickeln und operatives Betreiben von KI-unterstützten Interaktionen mit [. .. ]
Job am 21.01.2026 bei Jooble gefunden
Henkel
Head of CX Demand Center HAT Europe (d/f/m)
• Düsseldorf
Führungs-/ Leitungspositionen
Jobticket
Oversee the activities of the demand center team, including digital media campaigns, agency handling, CRm/lead management,
contact center operations, analytics and inside sales Strategize and manage digital campaigns while enhancing [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] CRM and lead management processes to improve lead quality conversion Work closely with regional business heads, sales leaders, and marketing teams to ensure alignment and deliver measurable business outcomes Leverage data analytics to evaluate campaign effectiveness, customer behavior, and [. .. ]
Job am 14.01.2026 bei Jooble gefunden
FLOYT Mobility GmbH
• Köln
[. .. ] on experience. 23 years of experience as a Quality Specialist in Customer Service (ideally e-commerce, marketplace, or price-comparison) . Solid understanding of QA frameworks, customer satisfaction metrics, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] and contact center operations. Strong analytical and communication skills: you know how to give feedback that inspires change. Familiarity with reporting tools (e. g. , Zendesk QA, Klaus, Maestro QA, Excel, Power BI) . Fluent in German English (mandatory) . Spanish or French? Thats a great plus Youre based in the Cologne (Germany) or Alicante [. .. ]
Job vor 9 Tagen bei Jooble gefunden
Synthflow AI
Senior Software Engineer-(Go) Real-Time Engine
• Deutschland
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across
contact center operations and business process outsourcing (BPO) at scale. We help mid-market and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] enterprise companies manage routine calls to save teams time and resources. Our agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35 more calls answered compared to non-AI operators 45 million [. .. ]
Job am 17.01.2026 bei Jooble gefunden
Knauf Digital
• München
Homeoffice möglich
[. .. ] are Hold a degree in business or computer science and bring a strategic mindset with a passion for aligning customer-facing processes to organizational goals and market dynamics [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Seasoned in contact center operations and service steering across multiple markets, with deep expertise in customer service processes Hands-on with Salesforce Service Cloud and Genesys (or equivalent) , confident in reporting, routing, and analytics as well as fluent in KPI interpretation and root-cause analysis Strong workforce management capability across forecasting, staffing, scheduling and [. .. ]
Job am 14.01.2026 bei Jooble gefunden
Henkel
Head of CX Demand Center HAT Europe (d/f/m)
• Düsseldorf
Führungs-/ Leitungspositionen
Jobticket
What you ll do Oversee the activities of the demand center team, including digital media campaigns, agency handling, CRm/lead management,
contact center operations, analytics and inside sales Create and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] implement demand creation, conversion, and optimization strategies tailored to the unique needs of industrial adhesive SBUs in the region Strategize and manage digital campaigns while enhancing CRM and lead management processes to improve lead quality conversion Work closely with regional business heads, sales leaders, [. .. ]
Job vor 8 Tagen bei Jobleads gefunden
• Düsseldorf, Nordrhein- Westfalen
Führungs-/ Leitungspositionen
Jobticket
[. .. ] proven ability to lead change within a complex organizational environment. What Youll Do Oversee the activities of the demand center team, including digital media campaigns, agency handling, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] CRm/lead management, contact center operations, analytics and inside sales Create and implement demand creation, conversion, and optimization strategies tailored to the unique needs of industrial adhesive SBUs in the region Strategize and manage digital campaigns while enhancing CRM and lead management processes to improve lead quality conversion Work closely with regional business heads, sales leaders, [. .. ]
Job vor 10 Tagen bei Jobleads gefunden
Senior Python Software Engineer
• Berlin
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across
contact center operations and business process outsourcing (BPO) at scale. We help mid-market [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] and enterprise companies manage routine calls to save teams time and resources. Our agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35 more calls answered compared to non-AI operators 45 million [. .. ]
Job vor 14 Tagen bei Jobleads gefunden
• Berlin
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across
contact center operations and business process outsourcing (BPO) at scale. We help mid-market [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] and enterprise companies manage routine calls to save teams time and resources. Our agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35 more calls answered compared to non-AI operators 45 million [. .. ]
Job am 19.01.2026 bei Jobleads gefunden
Transformation Manager Customer Service (m/f/d)
• München, Bayern
Homeoffice möglich
[. .. ] you are Hold a degree in business or computer science and bring a strategic mindset with a passion for aligning customerfacing processes to organizational goals and market [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] dynamics Seasoned in contact center operations and service steering across multiple markets, with deep expertise in customer service processes Handson with Salesforce Service Cloud and Genesys (or equivalent) , confident in reporting, routing, and analytics as well as fluent in KPI interpretation and rootcause analysis Strong workforce management capability across forecasting, staffing, scheduling and peak coverage, [. .. ]
Job am 14.01.2026 bei Jobleads gefunden
• Bayern
[. .. ] of platforms such as Workday, Service Now, Tungsten Automation, and Alteryx. Design and document customized workflows, integrations, and solutions aligned with client requirements. Contact Center Solutions Analyze [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] client requirements for contact center operations and design solutions that improve efficiency and customer satisfaction. Demonstrate technical capabilities and tools used in contact center services, including AWS Connect, CRM platforms, automated workflows, and reporting tools. Work with clients to optimize call handling, support services, and overall customer engagement strategies. Stay updated on contact centre technologies such [. .. ]
Job am 10.01.2026 bei Jobleads gefunden
Forward Deployed Engineer
• Berlin
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across
contact center operations and business process outsourcing (BPO) at scale. We help mid-market [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] and enterprise companies manage routine calls to save teams time and resources. Our agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35 more calls answered compared to non-AI operators 45 million [. .. ]
Job am 01.01.2026 bei Jobleads gefunden
• Heubach, Baden- Württemberg
Führungs-/ Leitungspositionen
[. .. ] support for new and existing team members. Troubleshoot system issues and promote continuous learning to strengthen team capabilities. Your Ideal Profile: You have gained experience in Customer [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Service and/or Contact Center operations. You possess proven experience in team management and strong leadership skills. You have strong planning and organizational skills, with a structured approach to executing operational tasks. You are fluent in English and German, with excellent verbal and written communication skills. You demonstrate intercultural awareness and the ability to work effectively [. .. ]
Job am 25.12.2025 bei Jobleads gefunden
Project Leader or Principal, Operations-Service and Corporate Operations
• Stuttgart, Baden- Württemberg
Führungs-/ Leitungspositionen
[. .. ] creation and client presentations, and support the growth of the Service Support Operations topic. Shape BCGs intellectual capital by contributing to methodology, tools, and thought leadership in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] customer service and contact center operations. What Youll Bring 710 years of relevant experience, including consulting and leadership roles in largescale customer service or ordertocash transformations. Proven expertise in Customer Service, Contact Center, or Back Office operations, with experience applying process improvement, digital, and AIbased levers. Strong understanding of transformation topics such as demand management, digital [. .. ]
Job am 25.12.2025 bei Jobleads gefunden
• Zürich
Führungs-/ Leitungspositionen
[. .. ] m/d) locations: Zurich, Zurich, Switzerlandtime type: Full timeposted on: Posted Yesterdayjob requisition id: R0103501Location:Zurich, Zurich, Switzerland Job ID:R0103501Date Posted:2025-09-04Company Name:HITACHI ENERGY LTD Profession (Job Category) :Customer Service [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Contact Center Operations Job Schedule:Full time Remote:No Job Description:The opportunity Join our Planning Purchasing team in our bushing factory in Zürich-Altstetten as our Head of Planning Our local product group Insulation Components is the technology leader in design and manufacture of high voltage transformer bushings. All renowned international companies of the electrical [. .. ]
Job am 23.12.2025 bei Jobleads gefunden
Technical Success Manager Service at Sprinklr Germany Munich
• München, Bayern
Beratungs-/ Consultingtätigkeiten
[. .. ] make our employees happier through The Sprinklr Way. Job Description The Technical Success Manager (TSM) Service owns the strategic technical relationship with Sprinklrs enterprise customers in customer [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklrs Care, Case Management, AI Automation, and Contact Center solutions by acting as the technical face of the partnership. You would lead transformationnot just platform rolloutby aligning Sprinklrs technology to the customers support operating model, cost structure, and digital roadmap. The [. .. ]
Job am 09.12.2025 bei Jobleads gefunden
• Hamburg
Beratungs-/ Consultingtätigkeiten
[. .. ] German is a plus. 5+years of experience in telecommunications, cloud communications, or contact center technology. Proven experience delivering enterprise-grade CCaa S/ CPaa S or voice infrastructure solutions [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] globally. Deep understanding of Contact Center operations with hands-on experience in troubleshooting Voice IVR, Web RTC, and call quality issues. Strong background in leading customer-facing technical teams (product, implementations, professional services, or technical consulting) . Strong communication skills with ability to engage directly with senior-level stakeholders and enterprise clients. Travel to customer sites may be [. .. ]
Job am 28.11.2025 bei Jobleads gefunden
Project Leader or Principal, Operations-Service and Corporate Operations
• Düsseldorf, Nordrhein- Westfalen
Führungs-/ Leitungspositionen
[. .. ] creation and client presentations, and support the growth of the Service Support Operations topic. Shape BCGs intellectual capital by contributing to methodology, tools, and thought leadership in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] customer service and contact center operations. What Youll Bring 710 years of relevant experience, including consulting and leadership roles in largescale customer service or ordertocash transformations. Proven expertise in Customer Service, Contact Center, or Back Office operations, with experience applying process improvement, digital, and AIbased levers. Strong understanding of transformation topics such as demand management, digital [. .. ]
Job am 08.11.2025 bei Jobleads gefunden
• Berlin
Führungs-/ Leitungspositionen
[. .. ] Kamailio) Synthflow AI Location: Berlin/ Remote Job Type: Full-Time Experience Level: Senior Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources. Our agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35 more calls answered compared to non-AI operators 45 million [. .. ]
Job am 07.01.2026 bei Neuvoo.com gefunden
Kassenärztliche Vereinigung Nordrhein
Experte (w/m/d) Contact Center AI (Conversational AI Agentic AI) am Standort Köln
Homeoffice möglich Abgeschlossenes Studium Abgeschlossene Ausbildung
Flexible Arbeitszeiten 30+ Urlaubstage Tarifvertrag
[. .. ] einem modernen Dienstleistungsunternehmen? Die Kassenärztliche Vereinigung Nordrhein mit ihren 24.000 Mitgliedern stellt die ambulante medizinische und psychotherapeutische Versorgung von 9, 5 Millionen Menschen in Nordrhein sicher. Für [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] unsere Abteilung Contact Center Operations suchen wir Sie als Experte (w/m/d) Contact Center AI (Conversational AI Agentic AI) am Standort Köln Fachliches Verantworten der Planung, Bereitstellung und des operativen Betriebs einer Conversational AI Agentic AI Plattform an den hochfrequenten Touchpoints der KV-Nordrhein Konzipieren, Entwickeln und operatives Betreiben von KI-unterstützten Interaktionen mit [. .. ]
Job am 19.01.2026 bei JobMESH gefunden
AWS European Sovereign Cloud Development Center GmbH
Systems Development Manager, Managed Operations
• State of Berlin 10963 Kreuzberg
[. .. ] marking a significant development in utility computing (UC) . To spearhead this initiative, we are actively seeking experienced development engineering leaders with a strong background in both [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] development management and operations expertise. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our [. .. ] or onboarding process, please visit https:/ / amazon. jobs/ content/ en/ how-we-hire/ accommodations for more information. If the country/ region you re applying in isn t listed, please contact your Recruiting Partner. 76798833 [. .. ]
Job am 19.01.2026 bei JobMESH gefunden
Amazon Data Services European Sovereign Cloud GmbH- J95
Engineering Operations Technician, Data Center Engineering Operations
• State of Berlin 10963 Kreuzberg
[. .. ] Centers in every region. This requires talented people to build manage. We hope it is you We are currently looking for an experienced, detail-oriented individual to join [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] our Data Center Engineering Operations Team. This committed group works to maintain the critical physical infrastructure that supports our Data Center Organization within Amazon. Specifically, this team works to ensure that the data center operate at 100 availability while maintaining first-class customer service to the teams and groups within the data centers. The Data [. .. ] or onboarding process, please visit https:/ / amazon. jobs/ content/ en/ how-we-hire/ accommodations for more information. If the country/ region you re applying in isn t listed, please contact your Recruiting Partner. 76798738 [. .. ]
Job am 19.01.2026 bei JobMESH gefunden
AWS European Sovereign Cloud Development Center GmbH
Systems Engineer, Managed Operations ESC Berlin
• State of Berlin 10963 Kreuzberg
[. .. ] Sovereign Cloud (ESC) , marking a significant development in Utility Computing (UC) . To spearhead this initiative, we are actively seeking experienced systems engineers with a strong [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: [. .. ] or onboarding process, please visit https:/ / amazon. jobs/ content/ en/ how-we-hire/ accommodations for more information. If the country/ region you re applying in isn t listed, please contact your Recruiting Partner. 76798771 [. .. ]
Job am 19.01.2026 bei JobMESH gefunden
AWS European Sovereign Cloud Development Center GmbH
Site Reliability Engineering Manager, Managed Operations
• State of Berlin 10963 Kreuzberg
[. .. ] marking a significant development in utility computing (UC) . To spearhead this initiative, we are actively seeking experienced development engineering leaders with a strong background in both [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] development management and operations expertise. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our [. .. ] or onboarding process, please visit https:/ / amazon. jobs/ content/ en/ how-we-hire/ accommodations for more information. If the country/ region you re applying in isn t listed, please contact your Recruiting Partner. 76798900 [. .. ]
Job am 18.01.2026 bei JobMESH gefunden
Amazon Data Services European Sovereign Cloud GmbH
Regional Safety Engineer, Data Center Health and Safety
• Brandenburg 14974 Ludwigsfelde
[. .. ] area. You will be responsible for improving the health and safety of our data centers, advancing safety culture, and protecting our employees. Each day you will work [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] with our data center engineers, the people who make the cloud go. They are working with electrical switching equipment, large scale air handling mechanical systems, and critical IT gear. You will work closely with experts in security, construction, operations, logistics, compliance, corporate counsel, and human resources to further the global health safety program. You will partner with employees as well as contractors to achieve health and safety goals and improve our already strong safety culture. As AWS increases data capacity you will partner with construction managers to ensure risks [. .. ] or onboarding process, please visit https:/ / amazon. jobs/ content/ en/ how-we-hire/ accommodations for more information. If the country/ region you re applying in isn t listed, please contact your Recruiting Partner. 76707915 [. .. ]
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Häufig gestellte Fragen
Wieviel verdient man als Contact Center Operations pro Jahr?
Als Contact Center Operations verdient man zwischen EUR 30.000,- bis EUR 50.000,- im Jahr.
Wieviele offene Stellenangebote gibt es für Contact Center Operations Jobs bei unserer Jobsuche?
Aktuell gibt es auf JobRobot 1.135 offene Stellenanzeigen für Contact Center Operations Jobs.
Wieviele Unternehmen suchen nach Bewerbern für Contact Center Operations Jobs?
Aktuell suchen 182 Unternehmen nach Bewerbern für Contact Center Operations Jobs.
Welche Unternehmen suchen nach Bewerbern für Contact Center Operations Stellenangebote?
Aktuell suchen zum Beispiel folgende Unternehmen nach Bewerbern für Contact Center Operations Stellenangebote:
- AWS European Sovereign Cloud Development Center GmbH (53 Jobs)
- Amazon Data Services European Sovereign Cloud GmbH (28 Jobs)
- TELUS Digital (23 Jobs)
- Amazon Data Services European Sovereign Cloud GmbH- J95 (22 Jobs)
- Amazon Web Services (21 Jobs)
- A100 ROW GmbH (16 Jobs)
In welchen Bundesländern werden die meisten Contact Center Operations Jobs angeboten?
Die meisten Stellenanzeigen für Contact Center Operations Jobs werden derzeit in Nordrhein-Westfalen (139 Jobs), Bayern (128 Jobs) und Berlin (120 Jobs) angeboten.
Zu welchem Berufsfeld gehören Contact Center Operations Jobs?
Contact Center Operations Jobs gehören zum Berufsfeld Telefon & Call-Center.
