16 Jobs für Contact Center Performance in Essen
Stellenangebote Contact Center Performance in Essen Jobs
Job am 13.03.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
Business Analyst We are seeking a dynamic and communicative
Contact Center Technical Business Analyst to join our team. In this role, you will work closely with our Data Engineers to [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] deploy and customize CX tools for various use cases within contact center environments. As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our [. .. ] users to ensure solutions meet business needs and operational metrics Conduct training sessions and create documentation to support the adoption of new tools and processes Monitor and report on the performance and impact of implemented solutions, suggesting improvements based on data-driven insights Leverage visualization tools and dashboards to represent data and insights Promote our products internally, motivating staff and convincing consumers of their value Requirements Bachelor s degree in Business Administration, Information Systems, or a related field 3+ years of [. .. ]
Job am 05.03.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
Beratungs-/ Consultingtätigkeiten
[. .. ] conclusions and discuss them with your team members. Prepare presentations, workshops and meetings. Participate in Consulting and client meetings. Job requirements and experience You are driven and [...]
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[...] motivated by extraordinary performance, your CV shows that you are engaged in activities inside and outside of your academic career? You enjoy looking at things from different angles and working with people from diverse backgrounds? Great As a candidate you should then also identify with the following: Currently enrolled in a Bachelors or Masters [. .. ] internships. Please let us know your preferred timeframe in your application. Your application should be in English and include your CV. Applicants are selected within the framework of an assessment center. Apply with just a few clicks: ad code 91947, application period: 16/ 03/ 2026 Any questions? Contact HR: HR Service Core, Recruiting Team, +49 201 5179-9050 We look forward to meeting you. Of course, you can find us on Linked In, Instagram, Facebook, You Tube and Xing, too. We value diversity and therefore welcome all applications-regardless of gender, disability, nationality, ethnic and social origin, religion/ [. .. ]
Job am 08.01.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
Beratungs-/ Consultingtätigkeiten
Sabbaticals Jobticket Work-Life-Balance
[. .. ] discounts, special insurance policies and much more Health and Vitality: Large selection of fresh food and beverages in our subsidized bistro and canteen, various health offers (e. [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] g. physiotherapy, fitness center, flu vaccinations, mental healthcare) , access to sponsored membership of Urban Sports Club Mobility Package: From a mobility budget, private car or bicycle leasing to subsidized job tickets Central location: Very good public transport connections, free parking and charging stations for e-vehicles Family service support: In all life situations [. .. ] digitalization, and growth. We strongly believe thatdifferences make us stronger and welcome all people into our inclusive and diverse culture. Comprehensive training program (7-9 training days per year) Regular performance reviews Extensive performance evaluation in our Development Conference twice a year Personal coaching and mentoring by experienced development leaders Relocation service and various allowances Additional monthly mobility budget Subsidy for local public transport Bicycle leasing service (Job Rad) Buy up to 10 additional vacation days per year Up to 20 [. .. ] will reach out to you. The most important information at a glance Employment type Full or part time Work Model Hybrid Company E. ON Inhouse Consulting Gmb H Job number 222707 Contact Register and apply What youll do Do you enjoy solving challenging problems? As an ECON Senior Consultant, demanding projects will familiarize you with the entire spectrum of the energy value chain and you will be working on E. ON Groups top priority topics. As a member of an international team, [. .. ]
Job am 22.02.2026 bei Neuvoo gefunden
Atlas Copco
• Essen, North Rhine- Westphalia
Work-Life-Balance
[. .. ] As a Business Development Manager Defense (m/w/d) , your mission is to increase the sales, market share, and brand presence for the Defense Sub-Segments across the Customer [...]
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[...] Center Central Europe in line with our vision and strategy to become #1 provider for Smart Factory Tightening Solutions. This shall be achieved by working together with the local customer centers ensuring they know where to go, what to do, and how to do it to successfully develop this business. [. .. ] Create awareness within the segment for Atlas Copco: e. g. on fairs, techdays, key-note speeches on events. Identify customer needs, initiate product development and be the divisional point of contact for the segments with our Product Company. Map and identify channel partners to implement a successful channel strategy. Work in close cooperation with Division (Global BDM Defense) and Application Center (ACE) . Be the ambassador for the main Key Accounts with headquarters in your region, knowing the main stakeholders, and [. .. ] clear team focus. Understanding of market mechanisms, requirements and procurement processes in the European Defense Industry. Entrepreneurial thinking and the ability to develop strategic partnerships. Ability to analyze data, identify performance drivers, and adjust strategies accordingly. Excellent communication skills and an ability to present at exhibitions and conferences. Fluent in English and German. In return, we offer Permanent employment with an attractive compensation package. Enjoy a secure, long-term position with a competitive annual salary, internetallowance, company pension scheme, and capital-[. .. ]
Job am 09.02.2026 bei Neuvoo gefunden
Cross Border Talents
• Essen, North Rhine- Westphalia
[. .. ] providing exceptional service all while enjoying the relaxed lifestyle and unique charm of Lisbon. About the Role As a German Customer Support Representative, you will be the [...]
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[...] first point of contact for customers of leading international brands. Youll handle inquiries, provide guidance, and ensure that every customer receives a positive and efficient experience. Youll work alongside colleagues from all over the world in a professional, supportive, and dynamic environment designed for growth. What We Offer Relocation package flight to Lisbon, airport pick-up, and accommodation support to help you settle in smoothly Competitive salary and monthly performance bonuses Comprehensive paid training no previous experience required Private health insurance Career development opportunities and internal mobility across departments Modern, multicultural office with a friendly and inclusive atmosphere Life in Lisbon Lisbon is one of Europes most exciting capitals a city where innovation meets tradition. Enjoy breathtaking views from its famous hills, explore historic neighborhoods filled with music and color, or relax by the Atlantic coast just minutes from the city center. With more than 300 days of sunshine each year, delicious cuisine, and a welcoming international community, Lisbon offers the perfect balance between career growth and quality of life. Who You Are Fluent in German (C1 or native level) and proficient in English Customer-oriented, empathetic, and proactive Excited to live [. .. ]
Job am 24.01.2026 bei Neuvoo gefunden
TELUS International
• Essen, North Rhine- Westphalia
Homeoffice möglich
[. .. ] agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all backed [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. 77799835 [. .. ]
Job am 13.12.2025 bei Neuvoo gefunden
The Lemon Consulting
• Essen, North Rhine- Westphalia
[. .. ] Quick learner and adaptable to learn new processes, concepts, and skills Analytical mindset with strong attention to detail Able to objectively evaluate and classify the content No [...]
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[...] previous experience in contact center required OFFER: Excellent remuneration package based on experience, skills and performance Shifts on weekly rotation, on Sunday 09 AM-6 PM. 40 hours work per week Free shuttle in case of no public transportation availability Health Insurance, life Insurance and a family Plan (Spouse/ legal partner and children) 2 month training agreement + 1 year full-time contract with 30 days [. .. ]
Job am 27.11.2025 bei Neuvoo gefunden
TELUS International
• Essen, North Rhine- Westphalia
Homeoffice möglich
[. .. ] Unterstützungsbedarf im Zusammenhang mit Schwerbehinderungen, setzen sich unsere engagierten Mitarbeiter:innen aktiv für dein Wohlbefinden ein. Über uns: Ausgezeichneter Kundenservice ist seit jeher unsere Leidenschaft mit dem Zusammenschluss [...]
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[...] von Competence Call Center und TELUS International im Jahr 2020 sind wir den nächsten Schritt gegangen. Nun bieten international über 70.000 Teammitglieder in über 50 Sprachen Kundenservice auf höchstem Niveau und das für weltweit agierende und angesehene Partner wie Google, Fitbit, Airbnb und Riot. Arbeitgeber mit Chancengleichheit TELUS International ist stolz darauf, ein [. .. ] agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Ref Number Req00131533 70702269 [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Essen, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all backed [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Ref Number Req00151927 67649164 [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Essen, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] team is currently seeking reinforcement as a WFM Team Leader (m/f/d) Overview of tasks: Ensure team tasks and deliverables are performed accurately and in a timely manner [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Establish performance objectives for all resources Recommend, implement and ensure that processes being utilized follow industry best practices Conduct impact and trend analysis to recommend solutions that drive cost effective strategies Coordinate and align with Operations WFM Leadership on scope, processes and guidelines Work with Customer on initiatives to support new business growth Guarantee proper escalation paths are followed Develop WFM staff on functional area of expertise What we expect: At least three 3 years of Workforce Management experience within the call center/ customer service industry Experience managing a team Specialist in workforce management processes, concepts and principles (i. e. Staffing projections, scheduling, service level analysis, metrics monitoring) Strong knowledge of call center operations and organization Above average knowledge on MS Office Applications ( i. e. MS Word, Excel ) Google suite package [. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Payroll Manager (m/w/d)
• Essen, North Rhine- Westphalia
[. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all backed [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Ref Number Req00151927 67646733 [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Leiter der Gehaltsabrechnung (m/w/d)
• Essen, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all backed [. .. ] employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity. Ref Number Req00151927 67645038 [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Senior Manager Workforce Monitoring (m/f/d)
• Essen, North Rhine- Westphalia
[. .. ] objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] manage the performance, drive engagement, and foster development of WFM leaders, while ensuring the implementation of best practices and innovative solutions. Key responsibilities Define and execute the departamental plans in alignment with Workforce Management strategy and client requirements Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Senior Manager Workforce Management (m/f/d)
• Essen, North Rhine- Westphalia
[. .. ] objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] manage the performance, drive engagement, and foster development of WFM leaders, while ensuring the implementation of best practices and innovative solutions. Key responsibilities Define and execute the departamental plans in alignment with Workforce Management strategy and client requirements Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
WFM Real Time Analyst (m/f/d)
• Essen, North Rhine- Westphalia
[. .. ] What we offer: Working in a dynamic and multicultural team with flat hierarchies and an informal culture Advanced career opportunities in our internationally growing company Great office [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] in the city center of Essen Positive international work environment A fun floor with Play Station, table tennis and much more On-site gym Stay fit and active with our company gym Office canteen Enjoy fresh and healthy meals daily in our canteen Appealing office benefits, regular fruit deliveries for a healthy lifestyle and [. .. ] handling time (AHT) , automatic call distribution (ACD) , talk time, after call work (ACW) ) to ensure adequate staffing and compliance with customer service level agreements Provide real-time performance reports (Aux activities, wait time, after-call usage) and post-mortem reports to operations managers at the established cadence Proactively communicate challenges affecting service level agreements to operations managers to support required actions Support communication with team leaders and front-line team members Responsibilities: Core competencies: Provide support, put customers [. .. ] competencies: Knowledge of real-time monitoring and reporting Analytical skills and problem-solving competence Ability to work in a fast-paced environment What we expect: Previous professional experience in a contact center/ BPO environment and bring interest and understanding for Workforce Management Experience in WFM is a plus, but not required High school diploma CEFR C1 English (oral/ written) . German language skills are a plus, but not required If you are based in another location but interested in relocating to [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Personnel and Resource Senior Manager (m/f/d)
• Essen, North Rhine- Westphalia
[. .. ] objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] manage the performance, drive engagement, and foster development of WFM leaders, while ensuring the implementation of best practices and innovative solutions. Key responsibilities Define and execute the departamental plans in alignment with Workforce Management strategy and client requirements Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Häufig gestellte Fragen
Wieviel verdient man als Contact Center Performance pro Jahr?
Als Contact Center Performance verdient man zwischen EUR 30.000,- bis EUR 50.000,- im Jahr.
Wieviele offene Stellenangebote gibt es für Contact Center Performance Jobs in Essen bei unserer Jobsuche?
Aktuell gibt es auf JobRobot 16 offene Stellenanzeigen für Contact Center Performance Jobs in Essen.
Wieviele Unternehmen suchen nach Bewerbern für Contact Center Performance Jobs in Essen?
Aktuell suchen 6 Unternehmen nach Bewerbern für Contact Center Performance Jobs in Essen.
Welche Unternehmen suchen nach Bewerbern für Contact Center Performance Stellenangebote in Essen?
Aktuell suchen zum Beispiel folgende Unternehmen nach Bewerbern für Contact Center Performance Stellenangebote in Essen:
- TELUS Digital (8 Jobs)
- TELUS International (2 Jobs)
- Atlas Copco (1 Job)
- Cross Border Talents (1 Job)
- The Lemon Consulting (1 Job)
Zu welchem Berufsfeld gehören Contact Center Performance Jobs in Essen?
Contact Center Performance Jobs in Essen gehören zum Berufsfeld Telefon & Call-Center.
