24 Jobs für Improvement Director in Köln
Stellenangebote Improvement Director in Köln Jobs
Job am 15.03.2026 bei Jobware gefunden
rosenbaum nagy unternehmensberatung GmbH
• Köln
Führungs-/ Leitungspositionen Abgeschlossenes Studium
Flexible Arbeitszeiten Betriebliche Altersvorsorge Jobticket 30+ Urlaubstage Arbeitszeitkonto Work-Life-Balance
[. .. ] Management Director Business Process Management Head of Organizational Development Director Organizational Development Head of Process Management Process Management Director Head of Process Optimization Director Process Optimization Head [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] of Business Process Improvement Director Business Process Improvement Head of Organizational Excellence Director Organizational Excellence Head of Transformation and Process Management Director Organizational Transformation Head of Corporate Process Management Business Process Management Lead Organizational Development Manager Process Excellence Director 84477718 [. .. ]
Job vor 5 Tagen bei Jobleads gefunden
Senior Director Product Management
• Köln, Nordrhein- Westfalen Koeln
Führungs-/ Leitungspositionen
[. .. ] livesand were united by a shared commitment to innovate for tangible impact. Youll thrive in a culture of belonging where you and your unique viewpoint matter. By [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] harnessing Danahers continuous improvement system, you help turn ideas into impact innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake lifesaving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. [. .. ] who care for each other, our customers, and their patients. Take your next step to a lifechanging career. Learn about the Danaher Business System which makes everything possible. The Senior Director, Product Management is a senior strategic leader responsible for shaping, expanding, and delivering Cytivas viral vector product portfolioextending well beyond AAV. This role defines longrange product vision, guides innovation investments, and enables deep commercial alignment to support customers developing and manufacturing viralvectorbased therapeutics. This leader will oversee a highperforming team [. .. ]
Job vor 2 Tagen bei Jobleads gefunden
• Köln, Nordrhein- Westfalen Koeln
Führungs-/ Leitungspositionen
[. .. ] our people to make smarter decisions, learn faster, and collaborate more effectively all while staying laser-focused on delivering outcomes tailored to our customers unique needs. MISSION IMPACT [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Mission As Director of Enterprise Sales DACH at HRS, you own the enterprise new-business growth agenda in Germany. Your mission is to win new logos, scale pipeline, and ensure predictable revenue generation by executing the go-to-market strategy with rigorous sales methodology, data-driven decision-making, and a hands-on hunting [. .. ] you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable. LOCATION, MOBILITY, INCENTIVE The role is based in Germany. The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include a strong commission [. .. ]
Job vor 4 Tagen bei Jobleads gefunden
Director Customer Journey Transformation Automation (all genders) er Care
• Köln, Nordrhein- Westfalen Koeln
Führungs-/ Leitungspositionen Beratungs-/ Consultingtätigkeiten
[. .. ] verticals. This structure enables us to deliver deeper value to our clients, foster closer relationships, and drive scalable, innovative solutions globally from acquisition through to delivery. Mission [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Impact Mission As Director Customer Journey Transformation Automation, you are responsible for redesigning and automating endtoend customer and supplier interactions across the HRS platform. You act as the architect of an automationfirst service ecosystem, replacing manual operations with intelligent workflows and AIdriven orchestration. Impact You fundamentally transform how HRS delivers service by eliminating friction [. .. ] you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable. Location, Mobility, Incentive The role is based in or willing to relocate to Germany (Cologne or Berlin) with regular onsite presence and offers a highly competitive total compensation package aligned with market benchmarks. #J-18808-Ljbffr 86736800 [. .. ]
Job vor 6 Tagen bei Jobleads gefunden
• Köln, Nordrhein- Westfalen Koeln
Führungs-/ Leitungspositionen Beratungs-/ Consultingtätigkeiten
[. .. ] verticals. This structure enables us to deliver deeper value to our clients, foster closer relationships, and drive scalable, innovative solutions globally from acquisition through to delivery. MISSION [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] IMPACT Mission As Director Customer Journey Transformation Automation, you are responsible for redesigning and automating endtoend customer and supplier interactions across the HRS platform. You act as the architect of an automationfirst service ecosystem, replacing manual operations with intelligent workflows and AIdriven orchestration. Impact You fundamentally transform how HRS delivers service by eliminating friction [. .. ] you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable. LOCATION, MOBILITY, INCENTIVE The role is based in or willing to relocate to Germany (Cologne or Berlin) with regular onsite presence and offers a highly competitive total compensation package aligned with market benchmarks. #J-18808-Ljbffr 86534863 [. .. ]
Job vor 10 Tagen bei Jobleads gefunden
Senior Category Manager Beauty
• Köln, Nordrhein- Westfalen
[. .. ] we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Were driven by progress and thrive on the [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] challenge of relentless improvement. Our commercial strategies should launch our pioneering technologies and explain why they are better as simply and clearly as possible. We create customer and owner experiences that are authentic and uniquely Dyson. About the role As our Senior Category Manager, with the support of the Marketing Director, you will: Lead strategic brand management, communication, marketing launch strategies, and BBI for the Beauty category. Oversee category P L, ensuring shrewd investment and driving proactive efficiencies. Develop brand communications strategy, ensuring clear brand differentiation and superiority. Manage market strategy and key projects, proactively handling product pipelines and retail/ sales [. .. ]
Job am 17.03.2026 bei Jobleads gefunden
• Bonn, Köln, Nordrhein- Westfalen
[. .. ] we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Were driven by progress and thrive on the [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] challenge of relentless improvement. Our EMEA region is dynamic and diverse, spanning 14 head offices with over 2, 000 employees across cities like Amsterdam, Paris, Dubai, and Istanbul. We are proud of our multicultural teamsrepresenting 66 nationalities and fostering a collaborative environment. The DACH cluster (Germany, Austria, Switzerland) is the most critical commercial market [. .. ] strategy that amplifies our brand, aligns with business goals, and builds enduring relationships with key media, influencers, and thought leaders especially within technology and beauty sectors. Reporting to the Communications Director EMEA and working closely with the DACH leadership team, youll take ownership of executing dynamic campaigns and corporate communications across all Dyson products and initiatives. You will coordinate the narrative internally and externally, acting as the main contact for PR and influencer agencies, and managing a small in-house team. [. .. ]
Job am 06.03.2026 bei Jobleads gefunden
Area Manager-Cologne (m/f/d)
• Köln, Nordrhein- Westfalen
[. .. ] financial activities, performance and business strategy of a set of stores. Project planning: Agree action plans for building a business set for growth in collaboration with our [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Founders and Operations Director. Team alignment: Plan and facilitate Area Meetings bringing innovative ideas to the table and encouraging an open, honest, and collaborative business planning. You will also create the environment for everyone to succeed supported by a strong succession plan for your area. Collaboration: Sharing company initiatives, being a culture ambassador and contributing to building an engaging and inspiring environment. Continuous improvement: youll drive continuous improvement by meeting quality objectives and standards and coming up with initiatives to make the customer experience at our stores outstanding. What you bring: You bring at least 5 years of leadership operational experience in retail F B, ideally with a mix of retail food and beverage [. .. ]
Job am 06.03.2026 bei Jobleads gefunden
• Köln, Nordrhein- Westfalen
[. .. ] financial activity, performance, and business strategy of a set of stores. Project planning: develop action plans for building a business set for growth in collaboration with our [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Founders and Operations Director. Team alignment: lead Area Meetings, encourage open, honest, collaborative business planning, and create a supportive environment with a strong succession plan. Collaboration: share company initiatives, act as a culture ambassador, and contribute to an engaging and inspiring environment. Continuous improvement: drive improvement by meeting quality objectives and standards and creating initiatives to make the customer experience outstanding. What you bring At least 5 years of leadership operational experience in retail F B, ideally with a mix of international retail food and beverage chains (coffee industry experience a massive plus) . [. .. ]
Job am 06.02.2026 bei Jobleads gefunden
Legal Counsel
• Köln, Nordrhein- Westfalen
Flexible Arbeitszeiten Betriebliche Altersvorsorge Mitarbeiterevents
[. .. ] and organizational intelligence. The Counsel will collaborate with internal stakeholders in various functional areas, including Sales, Marketing, Operations, Finance, HR and Compliance. The position reports to the [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] ACT Divisions Legal Director EMEA, and is located in Cologne, Germany. Fluency in both English and German required. Occasional travel throughout Europe and to ZOLLs U. S. offices. Essential Functions Draft and Negotiate Contracts: Support in the drafting, review, and negotiation of all forms of contracts and third-party agreements with customers, vendors, and [. .. ] manner Highly organized, self-motivated and self-disciplined work ethic, with the capacity to re-prioritize in real time Ethical integrity, professional demeanor, eager to learn Problem-solving and process-improvement mindset Unpretentious roll up-the-sleeves personality Well-developed senses of urgency and accountability Sound time-management skills #J-18808-Ljbffr 79642682 [. .. ]
Job am 31.01.2026 bei Jobleads gefunden
• Köln, Nordrhein- Westfalen
[. .. ] are put out immediately-or better yet, that they never start in the firstplace. You work in a management team together with other Engineering Managers, as well as [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] the Engineering Director and VP Engineering How You Make an Impact You coach, mentor and help your direct reports to grow as engineers through 1:1s, performance reviews and regular feedback You work closely with the squad, E2E Product Managers and further stakeholders and orchestrate the process of refining the product and technical roadmap [. .. ] with fast reviews Knowledge sharing sessions between developers You Code it You Own it Team responsibility for certain functional areas of the product Blameless post-mortems and culture of continuous improvement Our Tech Stack Multi-cloud, hybrid on-prem setup with Kubernetes and Helm as the common denominator Application primarily written in Python and Type Script Standard backing services like Postgre SQL, Rabbit MQ, Redis Gitlab Gitlab CI for managing the Software Delivery Lifecycle Terraform for Infrastructure as Code Your Benefits Join us [. .. ]
Job am 11.12.2025 bei Jobleads gefunden
HR Operations Manager UMS (m/f/d)
• Köln, Nordrhein- Westfalen
Work-Life-Balance
[. .. ] essential in building a supportive, trusted, and highperforming environment across UMS. This role will report professionally to the Head of HR Business Unit New Tech and legally [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] to the Managing Director of UMS. Key activities include Operate the entire employee lifecycle process in compliance with local labor law, across all relevant HR topics such as Recruiting (job postings, applicant tracking, hiring interviews, coordination of hiring decisions, contract creation, contract terms, compensation, onboarding) , Performance Management (e. g. Performance review tracking) , [. .. ] of HR BU New Tech Operate and support special local HR projects and topics tasked by Head of HR BU New Tech (e. g. diversity events, recruiting fairs) Proactively identify improvement areas and propose solutions Execute talent and performance development activities on local level, including support in internal talent identification and succession planning Ensure oversee the local payroll process, including expatriate payroll, ensuring accuracy and compliance Expert of local labor law regulations Local Health Management incl. Prevention programs such as e. [. .. ]
Job am 06.12.2025 bei Jobleads gefunden
• Köln, Nordrhein- Westfalen
Führungs-/ Leitungspositionen
[. .. ] secure, high-performance healthcare applications. Outstanding leadership and communication skills, able to collaborate with both clinical and technical stakeholders. Strong knowledge of Agile methodologies and a commitment to [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] continuous process improvement. A genuine passion for healthcare innovation and a desire to make a real impact on patient well-being. Competitive salary plus performance-based bonuses. Flexible working hours and remote work options. A chance to work on groundbreaking healthcare projects with meaningful real-world impact. Relocation support, including visa sponsorship and [. .. ] to on-site wellness facilities including a fitness centre, meditation rooms, and healthy meals. Annual retreats and team-building events that foster creativity, collaboration, and innovation. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Engineering, Information Technology, and Management Industries IT System Custom Software Development Referrals increase your chances of interviewing at Optimus Search by 2x Get notified about new Head of Development jobs in Cologne, North Rhine-Westphalia, Germany. Cologne, North Rhine-Westphalia, [. .. ]
Neu Job vor 11 Std. bei Jooble gefunden
Akzo Nobel
Junior PMO Margin Management Pricing and Executive assistant
• Regierungsbezirk Köln; Westfalen Koeln
Absolventen, Einsteiger, Trainees
[. .. ] and deliverables. Influence project leads and stakeholders, ensuring on-time, on-budget execution. Prepare and coordinate MMP key meetings, steercos, and monthly performance cycles. Act as Executive Assistant to [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] the Director of Margin Management, protecting their time and focus through proactive calendar management, travel coordination, and meeting logistics. Responsibilities: Project Management Delivery Excellence Maintain and improve project management tools to ensure effective tracking and reporting of milestones and deliverables. Develop and maintain project plans, ensuring alignment with timelines, dependencies, and resource [. .. ] execution of process standards within MMP projects. Drive structured communication plans, ensuring stakeholders are informed and engaged. Lead by example in handling sensitive information with integrity and maintaining trust. Continuous Improvement Challenge existing work processes and propose solutions to enhance speed and execution efficiency. Support functional teams in implementing strategic and operational plans. Streamline workflows and adopt better techniques to manage competing priorities and deadlines. Anticipate needs and resolve issues proactively, enabling others to deliver results. Customer Experience Gather feedback from [. .. ]
Job gestern bei Jooble gefunden
Fairtrade Labelling Organizations International e. v.
• Regierungsbezirk Köln; Westfalen Koeln
Führungs-/ Leitungspositionen
[. .. ] provide advice to the Board and Senior Management, as required. Core Responsibilities: Manage the oversight mechanisms, oversight structures (its relevant Committees and Bodies) , processes and procedures, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] and implement agreed improvement activities. Manage the global compliance framework and support the implementation of a comprehensive compliance management system for Fairtrade. Manage relations with members related to the oversight mechanism on assurance and licensing matters. Audit and oversee the implementation of processes, procedures and policies by the member organizations for assurance and licensing [. .. ] umbrella bodies (Dakks, ISEAL and others) in all matters related to oversight and compliance. Communicate and train all relevant stakeholders in scheme ownership and compliance matters. Aufgaben Reporting to the Director Legal Affairs, the post holder will be responsible for the following main areas of work: Scheme Ownership Manage and review Fairtrade International s oversight mechanism to deliver on agreed principles such as competency, consistency and impartiality and risk management in assurance and licensing Manage evaluation and decision-making processes of [. .. ]
Job gestern bei Jooble gefunden
Hire Resolve. com
Mid-Senior Sales Marketing Professionals
• Regierungsbezirk Köln; Westfalen Koeln
[. .. ] and go-to-market execution. These opportunities suit professionals ready to lead initiatives, influence senior stakeholders, and progress toward senior pathways such as Head of Sales, Head of Marketing, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Sales Director, Marketing Director, or Commercial Lead (depending on specialisation and scope) . Key Responsibilities Develop and deliver sales and/or marketing strategies aligned to revenue growth, pipeline targets, market share, and brand objectives Own go-to-market planning, including positioning, messaging, segmentation, channel strategy, and integrated campaign delivery Drive new business [. .. ] 512+ years of progressive experience across sales, marketing, or broader commercial roles (midsenior level) Proven track record delivering measurable outcomes (e. g. , revenue growth, pipeline contribution, customer acquisition, conversion improvement, retention) Working knowledge of common commercial tools (depending on specialisation) , such as: CRM: Salesforce, Hub Spot, Microsoft Dynamics Marketing automation: Hub Spot, Marketo, Pardot, Eloqua Analytics/ reporting: GA4, Looker Studio, Tableau, Power BI Ad platforms: Google Ads, Linked In Ads, Meta Ads (role-dependent) Strong stakeholder management and communication [. .. ]
Job gestern bei Jooble gefunden
Fairtrade Labelling Organizations International e. v.
• Regierungsbezirk Köln; Westfalen Koeln
Führungs-/ Leitungspositionen
[. .. ] provide advice to the Board and Senior Management, as required. Core Responsibilities: Manage the oversight mechanisms, oversight structures (its relevant Committees and Bodies) , processes and procedures, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] and implement agreed improvement activities. Manage the global compliance framework and support the implementation of a comprehensive compliance management system for Fairtrade. Manage relations with members related to the oversight mechanism on assurance and licensing matters. Audit and oversee the implementation of processes, procedures and policies by the member organizations for assurance and licensing [. .. ] and umbrella bodies (Dakks, ISEAL and others) in all matters related to oversight and compliance. Communicate and train all relevant stakeholders in scheme ownership and compliance matters. Reporting to the Director Legal Affairs, the post holder will be responsible for the following main areas of work: Scheme Ownership Manage and review Fairtrade International s oversight mechanism to deliver on agreed principles such as competency, consistency and impartiality and risk management in assurance and licensing Manage evaluation and decision-making processes of [. .. ]
Job gestern bei Jooble gefunden
Sollers Consulting
RIFE Commercial Director
• Regierungsbezirk Köln; Westfalen Koeln
Führungs-/ Leitungspositionen
[. .. ] RIFE Product team responsible for product development and roadmap delivery as well as RIFE implementation teams, and marketing. Use data analytics tools to track product performance and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] identify areas for improvement. Position RIFE as a market-leading solution through proactive adaptation and value creation. About the requirements. You need: At least 10 years of commercial experience including at least 5 years as Product Manager responsible for sales and financial results of the product. Proven track record of success in IT product [. .. ]
Job gestern bei Jooble gefunden
Integrated DNA Technologies (IDT)
• Regierungsbezirk Köln; Westfalen Koeln
[. .. ] by a shared commitment to innovate for tangible impact. Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] system of continuous improvement, you help turn ideas into impact innovating at the speed of life. Our team at Integrated DNA Technologies (IDT) , is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from [. .. ] product lines. This role drives customer satisfaction and retention by providing expert training, troubleshooting, and pre-sales technical consultation in a field-based capacity. This position reports to the Associate Director, Customer Success EMEA and is part of the Archer EMEA Customer Success team working remotely to cover the DACH region. In this role, you will have the opportunity to: Coordinate and conduct Next Generation Sequencing (NGS) library preparation trainings of the Archer product lines at customer sites. Provide remote customer [. .. ]
Job gestern bei Jooble gefunden
Troesser Co.
Senior Consultant Transformation Performance. . .
• Regierungsbezirk Köln; Westfalen Koeln
Beratungs-/ Consultingtätigkeiten
[. .. ] change. Rather than being limited to short-term crisis containment, this role focuses on using high-impact, often distressed situations as a platform for enterprise-wide transformation and measurable performance [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] improvement. You will help design, structure, and drive transformation programs end-to-end, ensuring strategic initiatives are translated into operational execution and tangible results across finance, operations, and organization. Key Responsibilities Lead transformation, turnaround and performance-improvement projects or major workstreams in time-critical, high-impact situations Design and execute hands-[. .. ] What Sets Us Apart Real Impact: You work on high-stakes situations with direct influence on company survival and long-term success. Leadership Path: Clear development track toward Senior Manager, Director and general management roles. Interim Management Opportunities: Early exposure to operational leadership roles in client organizations. Entrepreneurial Culture: High-growth environment, flat hierarchies and the opportunity to help shape the firm. Global Exposure: International project assignments and collaboration with diverse teams. Early Responsibility: Direct interaction with client leadership and financial [. .. ]
Job gestern bei Jooble gefunden
Solplanet
Marketing Specialist Be NeLux and UK Ireland
• Städteregion Aachen; Regierungsbezirk Köln; Westfalen Koeln
Work-Life-Balance
[. .. ] local countries. As such, this role operates within a matrix structure, reporting to both the Country Managers Be Ne Lux and UK Ireland as wells as to [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] the Global Solplanet Marketing Director. Team and reporting structure This position is part of the Global Solplanet Marketing Team that includes both positions with global responsibility and scope as well as local marketing positions responsible for the marketing activities in several local countries. The local Marketing Managers and Specialists receive support from the Central Marketing [. .. ] studies as part of the local referral marketing strategy Performance Tracking and Optimization: Track performance of all marketing activities and local channels, and identify areas for optimization, driving a continuous improvement and learning process. Community and MQL Management : Manage community engagement and Marketing Qualified Leads (MQL) within the CRM, ensuring timely follow-up by the responsible sales team. Budget : Plan, steer and control of local marketing budgets for the four countries. Coordinate the alignment and request of monthly and [. .. ]
Job gestern bei Jooble gefunden
Volvo Car Corporation
Commercial Operations Director (Germany)
• Regierungsbezirk Köln; Westfalen Koeln
Führungs-/ Leitungspositionen
[. .. ] what premium mobility means for our customers, our partners, and our people. In Germany, our fourth largest global market, this journey is accelerating. Were now looking for [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] a Commercial Operations Director who is ready to lead from the front and make a visible, lasting impact. Reporting directly to the Managing Director/ Head of Central Europe, this is a pivotal leadership role at the heart of our German organisation. Youll bring together Retail and B2B Sales, Used Cars, Product and Fleet into [. .. ] in Cologne, motivating, coaching and developing your leadership team and wider organisation Represent the Commercial function in the German Management Team, shaping strategy and decision-making Drive change and continuous improvement, increasing efficiency while maintaining effective controls Build strong relationships across Volvo Cars globally, and with retailers, customers and relevant external bodies What youll bring Proven senior leadership experience in the automotive sector, ideally as a Commercial Leader Deep understanding of automotive sales models and their impact across the value chain [. .. ]
Job gestern bei Jooble gefunden
Leica Microsystems
Director Sales Operations and Customer Care EMEA (m/f/d)
• Regierungsbezirk Köln; Westfalen Koeln
Führungs-/ Leitungspositionen
[. .. ] by a shared commitment to innovate for tangible impact. Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] system of continuous improvement, you help turn ideas into impact innovating at the speed of life. Shape the Future with Us At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market [. .. ] Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of whats possible. Learn about the Danaher Business System which makes everything possible. The Director Sales Operations Customer Care EMEA is responsible for leading and transforming the Customer Care, Order Management and Sales Operations organizations across the region, with the mission to deliver differentiated customer experience and drive commercial operational excellence. The team is composed of approximately 50 employees (associates) located across major EMEA markets [. .. ]
Job gestern bei Jooble gefunden
Hire Resolve. com
Call Centre Contact Centre Professionals
• Regierungsbezirk Köln; Westfalen Koeln
[. .. ] operations, team leadership, quality assurance, training, workforce management (WFM) , customer experience (CX) , and performance optimisationwith clear progression toward senior leadership roles (Senior Manager, Head of [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Contact Centre, and Director-level positions) . Key Responsibilities Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels Manage team leaders/ supervisors and drive performance through coaching, KPIs, and structured scorecards Improve customer experience outcomes (e. g. , CSAT, NPS, first contact resolution) while balancing efficiency and [. .. ] analysis to improve consistency and compliance Oversee onboarding, training, and knowledge management to maintain readiness and high service standards Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans Support contact centre technology adoption (CRM, CCaa S/ telephony platforms, diallers, QA tools, analytics/ BI reporting) Ensure data handling and customer communications align with GDPR and relevant German requirements (e. g. , BDSG ) Maintain a safe working environment aligned with occupational safety and health obligations (Arbeitsschutz/ risk assessment expectations [. .. ]
Häufig gestellte Fragen
Wieviel verdient man als Improvement Director pro Jahr?
Als Improvement Director verdient man zwischen EUR 70.000,- bis EUR 120.000,- im Jahr.
Wieviele offene Stellenangebote gibt es für Improvement Director Jobs in Köln bei unserer Jobsuche?
Aktuell gibt es auf JobRobot 24 offene Stellenanzeigen für Improvement Director Jobs in Köln.
Zu welchem Berufsfeld gehören Improvement Director Jobs in Köln?
Improvement Director Jobs in Köln gehören zum Berufsfeld Qualitätswesen.
