Job vor 4 Tagen bei Jobleads gefunden
IT Desktop Support Technician (1 day/ week)
• Frankfurt, Hesse
We need
desktop support resource with AV (Audio Visual) support experience. The Desktop
Technician provides advanced technical support for end users, focusing on the efficient resolution of hardware, software, and network issues. The technician ensures optimal functionality of desktops, laptops, mobile devices, and peripherals by troubleshooting, diagnosing, and resolving more complex problems. This role also includes deploying systems, performing upgrades, and contributing to
IT projects, offering guidance to junior technicians as needed. Responsibilities: Diagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary. Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely. Install, configure, and maintain operating systems, software applications, and system updates. Assist with advanced system configurations, including imaging and deployment of desktops and laptops. Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections. Collaborate with other IT teams (network, security, server) to resolve cross-functional issues. Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades. Provide user education and training on IT systems, applications, and best practices. Maintain accurate records of issues and solutions in a ticketing system. Manage [...]
