Job am 09.03.2026 bei Jobleads gefunden
Technical Support Engineer-FortiNAC
• Frankfurt, Hesse
Homeoffice möglich
Job Description Reporting to ETAC
Manager based in Kelsterbach, Germany, you would act as the main contact point for our customers and partners for technical break/ fix or
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[...] class=highlight_text>configuration inquiries for Forti Gate and Forti Authenticator. In this position, the Technical Support
Engineer will: Conduct basic troubleshooting on Fortinet products, mainly the Forti Gate and Forti Authenticator, ensuring prompt resolution of customer issues. Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems. Collect and analyze customer
system information, identifying areas for improvement and suggesting corrective actions. Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas. Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions. Reproduce customer environments in lab settings, isolate and resolve problems, and propose [. .. ] their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data
center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615, 000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinets Training Advancement Agenda (TAA) , provides one of the largest and broadest [. .. ]
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