18 Jobs für Ticketing Agent
Stellenangebote Ticketing Agent Jobs
Job vor 13 Tagen bei StepStone gefunden
IVU Traffic Technologies AG
• Berlin
Teilzeit Homeoffice möglich Abgeschlossenes Studium
Flexible Arbeitszeiten Sabbaticals Jobticket 30+ Urlaubstage Vermögenswirksame Leistungen Work-Life-Balance
[. .. ] kontinuierlich wachsendes IT-Unternehmen in einem wachsenden Markt entwickelt die IVU integrierte Standardprodukte, die alle Prozesse von Bus- und Bahnunternehmen abdecken: von der Planung und Disposition über die [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Betriebssteuerung, das Ticketing und die Fahrgastinformation bis hin zur Abrechnung von Verkehrsverträgen. In enger Partnerschaft mit unseren Kunden führen wir anspruchsvolle IT-Projekte zum Erfolg und sorgen so für zuverlässige Mobilität in den Metropolen der Welt. IVU. SYSTEME FÜR LEBENDIGE STÄDTE. Wir suchen Automation Engineers (m/w/d) für HR-Prozesse die Lust [. .. ] bei Vertragsänderungen oder bei der Datenpflege und identifizierst, wo Automatisierung den größten Hebel hat Du wählst für jeden Prozessschritt das passende Werkzeug, ob n8n, Power Automate, Python oder ein LLM-Agent, und weißt, wann KI hilft und wann ein einfaches Skript die bessere Wahl ist Du arbeitest Dich in gewachsene Prozesse ein, holst Dir das benötigte Wissen dort, wo es sitzt, und entwickelst Lösungen gemeinsam mit den Menschen, die sie täglich nutzen Du arbeitest als Querschnittsfunktion mit dem HR-Bereich und [. .. ]
Job vor 14 Tagen bei StepStone gefunden
ABOUT YOU SE Co. KG
• Hamburg
[. .. ] of CRM systems through AI integration, automation, and process improvements Design, test, deploy, and continuously optimize AI agents, chatbots, and automated workflows to increase operational efficiency and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] improve customer and agent experiences Build and maintain integrations between customer service platforms and third-party systems using APIs (REST, Webhooks) and automation platforms (e. g. Make, low-code solutions) Analyze operational performance metrics and conversational data to identify friction points and opportunities for CX and AX improvements Translate complex data insights into actionable [. .. ] optimization initiatives Profil Proven experience with modern CRM systems; Zendesk administration or integration experience is highly preferred Experience with, or a strong understanding of, AI tools, LLM-based solutions, automated ticketing systems, and workflow automation Basic knowledge of API integrations and a strong interest in learning new automation technologies Solid understanding of customer service KPIs and experience translating data into business recommendations Strong analytical, logical, and problem-solving skills Structured, independent, and solution-oriented working style with a hands-on mentality [. .. ]
Job am 10.07.2026 bei StepStone gefunden
FINN GmbH
• München, Hamburg, Berlin, Köln, Düsseldorf
Beratungs-/ Consultingtätigkeiten Absolventen, Einsteiger, Trainees Homeoffice möglich
Betriebliche Altersvorsorge
Your Role Als Customer Service
Agent bist du die direkte Stimme von FINN gegenüber unseren Kund:innen. Du begleitest sie durch die gesamte Laufzeit ihres Auto-Abos vom Vertragserhalt bis zur Rückgabe [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] des Fahrzeugs. Als Teil eines unserer drei Expertenteams im Kundenservice übernimmst du eigenverantwortlich Standardfälle sowie komplexe Anfragen, bei denen du eng mit verschiedenen Fachbereichen zusammenarbeitest, [. .. ] die Verantwortung im Beschwerdemanagement, behältst auch in schwierigen Situationen einen kühlen Kopf und führst Kund:innen zu einer fairen Lösung. Prozessoptimierung: Du identifizierst proaktiv Verbesserungspotenziale in unseren Kundenservice-Prozessen sowie im Ticketing-System und optimierst diese aktiv mit. Datengesteuertes Arbeiten: Du steuerst deine tägliche Performance eigenverantwortlich anhand von relevanten Service-Metriken (KPIs wie CSAT oder First Response Time) als kontinuierliches Feedback zur Qualitätssteigerung. Zusammenarbeit im Tech-Stack: Du nutzt moderne AI-Tools sowie unser Ticketing-System Zendesk und interne Tools effizient, um [. .. ]
Job vor 8 Tagen bei Jobleads gefunden
Homeoffice möglich
About the Role This role will be responsible for Knowledge management and AI
Agent management. From the knowledge management perspective the role will be responsible for managing the acquisition, organization, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] sharing, and maintenance of Planets knowledge base. This will be tightly integrated with AI Agent management to ensure accurate and relevant recommendations are provided as well as identifying gaps and corrective actions with existing [. .. ] Familiarity with scripting languages (Java Script, Python, Perl) and GIS applications (ESRI, QGIS) . Experience with geo-spatial data, satellite imagery, and remote sensing. Experience with Zendesk, JIRA, or comparable ticketing systems. Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions. Ability to translate AI capabilities into tangible business value and analyze outputs. What Makes You Stand Out Customer-focused mentality and proactive problem-solving skills. Exceptional ability to organize complex issues and situations and strong attention [. .. ]
Job vor 8 Tagen bei Jobleads gefunden
[. .. ] 3 years of release management experience, preferably in cloudbased software development environments. AI enthusiast with handson ability to build and deploy AI agents (e. g. , using [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] LLM APIs, lowcode agent platforms, or scripting/ automation frameworks) to automate release activities and improve operational efficiency and speed. Demonstrated experience managing complex release processes in Saa S, Paa S, or cloudnative environments. Strong understanding of Agile methodologies, Dev Ops practices, and CI/ CD pipelines. Excellent organizational, communication, and crossfunctional collaboration skills. Proven ability to manage multiple releases and deadlines simultaneously. Preferred Qualifications and Skills Familiarity with tools such as Jira, Confluence, or similar ticketing and documentation platforms. Experienced in CI/ CD Argo, Jenkins, Playwright automation framework. Knowledge of regulatory frameworks such as SOC 2, or ISO 27001. Prior experience standing up automation or AIagent initiatives within a release, QA, or Dev Ops organization. Compensation Benefits Salary Range: Base Salary Range 100, 000-120, 000 [. .. ]
Job vor 10 Tagen bei Jobleads gefunden
[. .. ] People team stakeholders real-time insight into resource allocation, queue depth, and roadmap health. Participate in quarterly business reviews and annual planning cycles. Design, build, and continuously improve [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] an AI agent for intake. Create an intelligent agent that automates and enhances the intake experience, that ultimately can be deployed to reduce time-to-decision and improve requestor experience at scale. Continuously improve the intake experience. Build and maintain requestor-facing documentation, submission guides, communication templates, and onboarding materials that reduce friction [. .. ] and systems-thinking skills. Able to evaluate competing requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders. Proficiency in Jira or equivalent ticketing/ project management tools. Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting. Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks. Excellent written and verbal communication skills. Able to translate ambiguous, incomplete requests into [. .. ]
Job vor 12 Tagen bei Jobleads gefunden
• Berlin
Führungs-/ Leitungspositionen Beratungs-/ Consultingtätigkeiten
[. .. ] real-time intelligence layer built from ERP data and the knowledge that today only lives in inboxes and peoples heads. That graph is where the value sits, and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] it carries agent use cases far beyond procurement. Leading companies already trust opus AI agents and are transforming their processes into a competitive advantage with us. we are in production with enterprise customers scaling rapidly and shipping new features as we speak. we secured 6M in funding from Project A, Speedinvest, Sequoia Scouts [. .. ] how people work. you run key user trainings, manage the change, and make sure the customer sees real value from day one. build the support foundation and feed learnings back. ticketing, escalation paths, integration partners: you build it, handle live issues yourself, and turn what you see in the field into weekly input for product and engineering. support sales with technical credibility. you engage with customer IT departments during the sales cycle security, compliance, implementation questions in German, with the depth [. .. ]
Job vor 12 Tagen bei Jobleads gefunden
Führungs-/ Leitungspositionen
[. .. ] Nation Entertainment is the worlds leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media Sponsorship. Ticketmaster is the global [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] leader in event ticketing with over 500 million tickets sold annually and more than 12, 000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40, 000 shows and 100+ festivals annually for nearly 4, 000 artists in over 40 countries. These businesses allow Live [. .. ] years) with proven ability to architect and build scalable platforms, CLIs, SDKs, APIs, and other developer tools. 2+ years handson experience building generative AI tooling including LLM APIs, prompt engineering, agent frameworks, and AI orchestration platforms; experience building full stack applications is a major plus. Principallevel engineering judgment with ability to balance innovation, pragmatism, and production requirements; previous Data Engineering, BI, Analysis, and/or Full Stack Engineering experience is a plus. Deep fundamental data engineering knowledge and architecture knowledge and experience, [. .. ]
Job am 14.07.2026 bei Jobleads gefunden
• Darmstadt, Hessen
Role Overview As a Senior AI Solution Architect Enterprise AI
Agent Systems at Döhler, you drive the design, implementation, and production delivery of AI/ ML-powered enterprise solutions in a [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] regulated food beverage environment. You combine architectural ownership with handson coding, building scalable, secure, and compliant AI systems that integrate seamlessly into enterprise platforms and business processes. Your Role Design and [. .. ] of Docker, CI/ CD, observability, Linux, and backend technologies such as Postgre SQL and Redis Experience integrating AI solutions with enterprise systems such as SAP, Microsoft 365, Share Point, CRM, or ticketing tools Good understanding of GDPR, EU AI Act, and regulated environments; experience in food, beverage, chemical, pharma, or manufacturing is an advantage Strong communication skills, structured thinking, business understanding, and the ability to lead across teams without direct authority Experience with Open Web UI, selfhosted LLM platforms, Share Point/ Graph integrations, [. .. ]
Job am 13.07.2026 bei Jobleads gefunden
[. .. ] reliability engineering practices Experience working on high-traffic public-facing websites Experience with vector databases or vector search Experience exposing data and tools to LLMs via function calling, MCP, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] or agent frameworks Knowledge of or interest in sports, sports management, and statistics How You Play Ownership over Participation-You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges. Team over Stars-You are a [. .. ] to the sports and the athletes you love most. Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together. Were a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before. When being there means [. .. ]
Job am 11.07.2026 bei Jobleads gefunden
Knowledge AI Agent Manager
• Berlin
Homeoffice möglich
About the Role This role will be responsible for Knowledge management and AI
Agent management. From the knowledge management perspective the role will manage acquisition, organization, sharing, and maintenance [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] of Planets knowledge base. This will be tightly integrated with AI Agent management to ensure accurate and relevant recommendations are provided, as well as identifying gaps and corrective actions with existing knowledge content. You will [. .. ] language processing (NLP) . Experience creating/ using AI Agents and familiarity with AI agent architectures. Experience with geospatial data, satellite imagery, and remote sensing. Experience with Zendesk, JIRA, or comparable ticketing systems. Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions. Ability to translate AI capabilities into tangible business value and analyze outputs. What Makes You Stand Out Customerfocused mentality and proactive problemsolving skills. Exceptional ability to organize complex issues and situations and strong attention to detail. [. .. ]
Job am 02.07.2026 bei Jobleads gefunden
Senior Data Analyst, Product
Homeoffice möglich
Seat Geek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude were simplifying and modernizing the
ticketing industry. Seat Geek is on [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] a mission to transform the live events industry with a fan-first approach powered by data and technology. Our Product Analytics team sits at the heart of that transformation empowering our Product, Engineering, and Design teams with the insights they need to build magical experiences [. .. ] Scheduling/ Orchestration: Airflow ETL: Fivetran, Python and dbt Data Warehouse: Redshift Event Stream: m Particle Experimentation: Eppo Product Analytics: Mixpanel Dashboarding: Looker Hex Version control: Gitlab AI tooling: Claude Code, Hex Agent Required languages: SQL (Python nicetohave) Perks Equity stake Flexible work environment, allowing you to work as many days a week in the office as youd like or 100 remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fullypaid family leave 401 (k) [. .. ]
Job am 29.06.2026 bei Jobleads gefunden
Staff Forward Deployed AI Solutions Engineer
[. .. ] the business case, quantify projected impact, and align with domain leadership on priorities. Design the future-state workflow Map structured and unstructured data flows across the systems involved [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] (CRM, ERP, ticketing, document stores, internal tools, external Saa S) . Define the target workflow: what the agent does, what the human does, and where they hand off. Figure out what context the agent or model needs to do the work well and how to get it there reliably (retrieval, grounding, tool access, memory) . Design human-in-the-loop checkpoints so review adds value without becoming the [. .. ]
Job am 29.06.2026 bei Jobleads gefunden
Staff Engineer-API Data/ The BOXOFFICE COMPANY
[. .. ] push back when needed, mentor others, and move fast without breaking what matters. Design and operate production Type Script APIs serving high-traffic cinema products: exhibitor websites, mobile [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] apps, online ticketing, showtimes listing, and business intelligence dashboards Design and implement new data ingestion mechanisms Model and evolve Postgre SQL schemas for complex domains Build on GCP-native primitives: Cloud Run, Cloud Scheduler, Eventarc, Big Query, Cloud Logging, Pub/ Sub Contribute to event-driven and agent-based systems, including AI-powered features built on our proprietary data Shape technical decisions through RFCs and code reviews, and mentor mid-level engineers WORAUF WIR UNS FREUEN DÜRFEN: What were looking for 6+ years building production backend systems, with deep Type Script/ Node. js expertise Strong Postgre SQL skills: schema [. .. ]
Job am 28.06.2026 bei Jobleads gefunden
Customer Experience Support Manager
[. .. ] all shifts, including opening and closing handovers Leading daily team briefings, shift standups, and endofshift debriefs to align priorities and review outcomes Keeping a close eye on [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] realtime queue health, agent availability, and floor performance across Sales and OPS Admin PODs Acting as the primary escalation point on shift for complex, sensitive, or highrisk customer interactions Owning daily attendance, schedule adherence, and productivity tracking across all CX functions Spotting underperformance early and responding with timely, documented action whether thats coaching, a [. .. ] escalation documentation, and coaching notes Bonus points if you have Background in storage, property, Saa S, or other remoteled customer service environments Familiarity with QA frameworks, call recording platforms, or CRm/ticketing systems Experience stepping up for a senior leader in a fastpaced, highvolume team Knowledge of rostering, intraday management, or workforce planning within a contact centre setting Whats in it for you This role comes with a competitive salary package, standard hours of 8:304:30 and flexibility around start and finish times. [. .. ]
Job am 11.05.2026 bei Jobleads gefunden
Forward Deployed Engineer
• Düsseldorf, Nordrhein- Westfalen
[. .. ] stateful, longrunning case workflows that survive restarts, retries, and partial failures Document understanding at production quality across messy, realworld inputs Integrating with ERPs, core banking systems, document [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] and policy stores, ticketing systems Making LL Mbased systems observable, governable, and debuggable in production Designing approval flows, escalation logic, and humanintheloop where it actually belongs Working inside an engineering environment where coding agents are part of the default development model What You Need Strong backend engineering background: Python, Go, or Type Script, at least one at depth Experience designing distributed systems, APIs, and workflowbased architectures Production instincts: idempotency, retries, logging, monitoring, oncall, incident handling Comfort with LL Mbased systems and toolbased agent architectures, or a clear track record of ramping fast on new infrastructure Comfort operating in clientfacing contexts where the system is being built inside a live engagement Fluent German and English this is a customerfacing role in DACH Comfort with messy environments and imperfect requirements Bonus if you have worked [. .. ]
Job am 23.04.2026 bei Jobleads gefunden
(Senior) ML/ AI Engineer (m/w/d)
• Berlin
Beratungs-/ Consultingtätigkeiten Abgeschlossenes Studium
30+ Urlaubstage
[. .. ] Ansprechperson. Vielen Dank für dein Verständnis Das erwartet dich bei uns Design und Implementierung von Workflows, die deterministische Logik mit LLM-/ NLP-basiertem Reasoning kombinieren Integration externer Systeme [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] (z. B. Ticketing, Datenbanken, RAG-Systeme) und Entwicklung von Mechanismen für dynamische Entscheidungen und flexible Abläufe Evaluierung unterschiedlicher Architekturansätze im Hinblick auf Performance, Skalierbarkeit und Zuverlässigkeit Übersetzen von fachlichen Anforderungen in technische Konzepte mit messbarem Mehrwert sowie Zusammenarbeit mit Stakeholdern, um Potenziale für Automatisierung, Wissensmanagement und Entscheidungsunterstützung zu identifizieren Entwicklung, Verfeinerung und Optimierung von Prompts für robuste Agenten-Verhaltensweisen sowie Aufbau und Pflege von Prompt-Bibliotheken sowie Definition von Standards für wiederkehrende Szenarien Entwicklung von Test- und Monitoring-Frameworks, inkl. Simulationen und Agent-to-Agent-Tests und Analyse von Schwachstellen und kontinuierliche Verbesserung der Agent-Performance Beobachtung aktueller Entwicklungen in LLMs, Orchestrierung und Testing-Methoden und Einbringen in künftige Design-Entscheidungen Das bringst du mit Abgeschlossenes Studium in Informatik, Data Science, Mathematik oder einem vergleichbaren Bereich Mehrjährige Erfahrung im Data Engineering (ETL/ ELT, [. .. ]
Job am 19.03.2026 bei Jobleads gefunden
Lead AI Engineer/ Senior AI Engineer
• Hamburg
Führungs-/ Leitungspositionen Beratungs-/ Consultingtätigkeiten
Were looking for a Senior/ Lead AI Engineer with deep generative AI expertise and solid software engineering foundations to help design and build intelligent, multi-
agent capabilities for enterprise applications [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] across our client base. Our team runs in startup mode with high autonomy, and a real opportunity to influence how advanced AI gets built and scaled in practice. You know what it takes to get AI into production and can navigate ambiguity, technical complexity, and cross-[. .. ] search to produce reliable, context-aware results at scale. AI agents for productivity business automation Create AI-driven agents and automations that simplify and accelerate customer workflows across CRMs, ERPs, ticketing platforms, and other core business systems. Cut down on manual effort, mistakes, and turnaround times. Enterprise architecture integration Embed AI capabilities into existing cloud-native architectures, APIs, and data ecosystems, with a focus on security, resilience, and scalability in production environments. Cross-functional collaboration Work hand-in-hand with product, [. .. ]
Häufig gestellte Fragen
Wieviel verdient man als Ticketing Agent pro Jahr?
Als Ticketing Agent verdient man zwischen EUR 25.000,- bis EUR 35.000,- im Jahr.
Wieviele offene Stellenangebote gibt es für Ticketing Agent Jobs bei unserer Jobsuche?
Aktuell gibt es auf JobRobot 18 offene Stellenanzeigen für Ticketing Agent Jobs.
In welchen Bundesländern werden die meisten Ticketing Agent Jobs angeboten?
Die meisten Stellenanzeigen für Ticketing Agent Jobs werden derzeit in Berlin (5 Jobs), Hamburg (3 Jobs) und Nordrhein-Westfalen (2 Jobs) angeboten.
Zu welchem Berufsfeld gehören Ticketing Agent Jobs?
Ticketing Agent Jobs gehören zum Berufsfeld Flug- und Reisebegleitung.
