Contact Center Agent Stellenangebote


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46 Jobs für Contact Center Agent


Stellenangebote Contact Center Agent Jobs


Job vor 7 Tagen bei Neuvoo gefunden TÜV Rheinland Service GmbH

Contact Center Agent als studentische Aushilfe (w/m/d)

• Cologne, North Rhine- Westphalia Werkstudenten Tätigkeiten Verantwortlichkeiten Als studentische Aushilfe im Contact Center Team sind Sie unser Gesicht und unsere Stimme zu Kund (inn) en als auch Kolleg (inn) en und bearbeiten alle eingehenden Anfragen [...]
MEHR INFOS ZUM STELLENANGEBOT[...] per Telefon und Mail. Sie prüfen zunächst in unserer Wissensdatenbank, ob Sie die Anfrage direkt beantworten können oder leiten die Anfrage zur weiteren Bearbeitung in einen Geschäftsbereich der [. .. ]

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Job am 29.10.2025 bei StepStone gefunden Ki Kxxl GmbH Call Center Agent (m/w/d) Inbound technischer Schwerpunkt • Bremen Flexible Arbeitszeiten Betriebliche Altersvorsorge Jobticket Auf einer Wellenlänge mit unseren Kunden setzen sich unsere rund 3.333 Mitarbeiterinnen in unseren Contact Center-Standorten Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen und Bottrop, die seit 1999 inhabergeführt sind, ein. Dabei [...]
MEHR INFOS ZUM STELLENANGEBOT[...] finden wir nicht nur den richtigen Ton für Unternehmen wie E. ON, Hagebau, SWB oder Volkswagen Financial Service sondern pflegen auch einen kurzen Draht zu unseren Mitarbeiterinnen. Die Auszeichnung Bester Arbeitgeber 2023 sorgt für gute [. .. ] Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die Förderung vielfältiger Potenziale schaffen wirtschaftliche Vorteile für unsere Organisation. . Ki Kxxl Gmb H sucht in Bremen eine/n Call Center Agent (m/w/d) Inbound technischer Schwerpunkt (ID-Nummer: 13415481) . Appcast 67413443 [. .. ]

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Neu Job vor 4 Std. bei Jobware gefunden dtms GmbH

Customer Service Specialist B2B (m/w/d)

• Bonn, 53, 55, Hamburg, Mainz, 20457 Abgeschlossene Ausbildung Flexible Arbeitszeiten Betriebliche Altersvorsorge Jobticket Mitarbeiterevents Weihnachtsgeld 30+ Urlaubstage [. .. ] ist ein Unternehmen der net group Beteiligungen Gmb H Co. KG, einem der führenden Spezialisten für Kommunikationsdienstleistungen in Deutschland. Die dtms Gmb H ist mit rund 80 [...]
MEHR INFOS ZUM STELLENANGEBOT[...] Mitarbeitenden ein führender Anbieter von Contact-Center-Lösungen und Customer Intelligence-Technologien im deutschsprachigen Raum. Das Portfolio reicht von Service-Rufnummern und Mehrwertdiensten über Plattformen zur Steuerung der telefonischen Erreichbarkeit bis hin zur Entwicklung von auf Künstlicher Intelligenz basierenden Applikationen zum Management innovativer Dialoglösungen. Deine Ansprechpartnerin Frau Ann-Katrin Kositza-Personalwesen-+49 461/ 66 280 205https:/ / [. .. ] PC und den Office-Produkten Kenntnisse des Telekommunikationsmarktes von Vorteil. Betriebswirt Vertrieb Kundenbetreuer Kundenberater Kundenberatung Kundenpflege Verkäufer Kundenbetreuung Kundenservice Kaufmann Kauffrau Account Manager Kundendienst Büro Bürokaufmann Bürogehilfe Sachbearbeiter Call Center Agent 73271454 [. .. ]

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Neu Job vor 4 Std. bei JobMESH gefunden Atruvia AG Test Engineer Virtual Agent (m/w/d) OMCBVL • Baden- Württemberg Abgeschlossenes Studium Betriebliche Altersvorsorge Sabbaticals 30+ Urlaubstage Arbeitszeitkonto Vermögenswirksame Leistungen Work-Life-Balance [. .. ] Für unser Geschäftsfeld Omnichannel im Tribe Banking Workspace und Vertriebslösungen suchen wir dich in Vollzeit als Test Engineer (m/w/d) in Karlsruhe. Deine Tätigkeit ist dem Chapter/ Squad [...]
MEHR INFOS ZUM STELLENANGEBOT[...] Virtual Agent zugeordnet. Hier arbeitest du mit 5 Kolleginnen standortübergreifend und mit vielfältigen Schnittstellen zusammen. Aufgaben mit Perspektiven Du bist verantwortlich für die Planung, Erstellung und Vorbereitung von neuen manuellen automatisierten Tests, Testterminen, Teststrategien und passt bestehende Testfälle und Testdaten an neue Produktversionen an. Du integrierst automatisierte Tests in unsere CI/ CD-[. .. ] mit CI/ CD-Tools und Versionsverwaltung (Git) . Idealerweise bringst du Kenntnisse zu Aufbau- und Ablauforganisation einer Genossenschaftsbank mit und möglicherweise ist dir auch unser virtueller Agent (Voice-Bot) im Contact Center nicht fremd. Du hast erste Erfahrungen im Bereich KI gesammelt und idealerweise besitzt du eine ISTQB-Zertifizierung oder vergleichbare Kenntnisse. Du verfügst über verhandlungssichere Deutschkenntnisse (mindestens C1-Niveau) und über gute Englischkenntnisse (B2-Niveau) . Du kannst deine ausgeprägten konzeptionellen Fähigkeiten, deine maximale Kundenorientierung und dein hohes Qualitätsbewusstsein nutzen, um [. .. ]

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Job vor 14 Tagen bei JobMESH gefunden Deutsches Zentrum für Luft- und Raumfahrt (DLR)

Safe Reinforcement Learning-Based Control of a Morphing Wing Aircraft

• Lower Saxony Braunschweig [. .. ] filter. Approaches from machine learning (including Gaussian processes) will be investigated to estimate uncertainties. The thesis will be jointly supervised by DLR and Prof. Mayank Shekhar Jha [...]
MEHR INFOS ZUM STELLENANGEBOT[...] from the Research Center for Automatic Control (CRAN) , Centres Internationaux de Recherche (CNRS) , Universit de Lorraine, France. Your tasks Design and implement a RL algorithm for attitude control of a morphing wing aircraft Train and evaluate the RL agent in simulation to achieve stable and efficient flight control performance Extend the RL based controller with a safety filter that prevents unsafe flight states such as excessive roll angles or aerodynamic stall Integrate uncertainity estimation within the safety filter framework, f. e. with Gaussian Processes Analyze and visualize training performance, [. .. ] deep learning Strong programming skills, particularly in Python or C++ We look forward to getting to know you If you have any questions about this position (Vacancy-ID 3616) please contact: Mark Spiller Tel. : +49 531 295 1159 72154089 [. .. ]

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Job gestern bei Jobleads gefunden BRAINET Doctoral Network to research Transcalvarial Wireless Brain Stimulators [. .. ] additive manufacturing validation in biomedical settings. One position at the Walton Institute, SETU, Ireland: The doctoral candidate will contribute to the implants self-optimizing self-healing communications network by [...]
MEHR INFOS ZUM STELLENANGEBOT[...] developing agent-based models (ABM) of implant endpoints and links, while exploring autonomous resource optimization in a near-field communication network to create and evaluate strategies for failure-resilience and self-healing, enabling the network to detect, predict and recover from malfunctioning nodes or links. Suitable for candidates with a strong background [. .. ] This position is suitable for candidates with backgrounds in Biomedical Engineering, Wireless Communications, Electronic Engineering, or Neural Engineering. https:/ / tinyurl. com/DC4-5-BRAINET One position at the Medical Center of the University of Freiburg, Germany: The doctoral candidate will investigate non-invasive interference stimulation on a rat model of Parkinsons Disease. It will be in the DCs hands to rigorously characterize and describe behavioral consequences, dose-effect curves and histological changes following interference stimulation. This position is suitable for [. .. ] requirement: specified in each specific offered position page. For further information and detailed description on each offered position please visit the link provided in the section above. For inquiries, please contact the responsible PI. Contact and information will be provided on the offered position webpage. Selection process Eligible applicants will undergo a pre-selection evaluation based on the CV, experience and skills. Short-listed applicants will be invited for an interview with the evaluation committee members, potentially by online conferencing. Additional [. .. ]

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Neu Job vor 4 Std. bei Jobleads gefunden

Sr. Product Manager-Conversational AI Evaluation, Metrics Quality

What you can expect We are looking for a Senior Product Manager, Conversational AI Evaluation, Metrics Quality to lead the strategy, roadmap, and execution for optimizing Zoom Virtual Agent [...]
MEHR INFOS ZUM STELLENANGEBOT[...] performance. This crossfunctional role partners with Product, Data Science, Engineering, and Conversational Design to translate data into features that elevate contact center quality and customer experience. About the Team The Zoom Virtual Agent team is dedicated to building stateoftheart conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced LLMs and data science. Responsibilities Defining [. .. ]

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Neu Job vor 4 Std. bei Jobleads gefunden Product Engineer-Forward Deployment Management [. .. ] deployment of next generation Zoom Virtual Agents. Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team [...]
MEHR INFOS ZUM STELLENANGEBOT[...] The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced LLMs and data science. Responsibilities Leading multi-step conversational workflow design using agentic frameworks [. .. ] connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. Were problemsolvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growthfocused environment. Our Commitment At [. .. ]

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Job gestern bei Jobleads gefunden

Technical Success Manager Service at Sprinklr Germany Munich

• München, Bayern Beratungs-/ Consultingtätigkeiten [. .. ] make our employees happier through The Sprinklr Way. Job Description The Technical Success Manager (TSM) Service owns the strategic technical relationship with Sprinklrs enterprise customers in customer [...]
MEHR INFOS ZUM STELLENANGEBOT[...] service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklrs Care, Case Management, AI Automation, and Contact Center solutions by acting as the technical face of the partnership. You would lead transformationnot just platform rolloutby aligning Sprinklrs technology to the customers support operating model, cost structure, and digital roadmap. [. .. ] a trusted advisor to Heads of Service, Contact Center Directors, and Support Transformation leads. Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self-service portals. Own product adoption and provide technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first contact resolution, deflection rate, etc. ) [. .. ]

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Job vor 2 Tagen bei Jobleads gefunden Test Engineer Virtual Agent (m/w/d) OMCBVL • Karlsruhe, Baden- Württemberg Abgeschlossenes Studium Betriebliche Altersvorsorge Sabbaticals 30+ Urlaubstage Arbeitszeitkonto Vermögenswirksame Leistungen Work-Life-Balance [. .. ] Für unser Geschäftsfeld Omnichannel im Tribe Banking Workspace und Vertriebslösungen suchen wir dich in Vollzeit als Test Engineer (m/w/d) in Karlsruhe. Deine Tätigkeit ist dem Chapter/ Squad [...]
MEHR INFOS ZUM STELLENANGEBOT[...] Virtual Agent zugeordnet. Hier arbeitest du mit 5 Kolleginnen standortübergreifend und mit vielfältigen Schnittstellen zusammen. Aufgaben mit Perspektiven Du bist verantwortlich für die Planung, Erstellung und Vorbereitung von neuen manuellen automatisierten Tests, Testterminen, Teststrategien und passt bestehende Testfälle und Testdaten an neue Produktversionen an. Du integrierst automatisierte Tests in unsere CI/ CD-[. .. ] mit CI/ CD-Tools und Versionsverwaltung (Git) . Idealerweise bringst du Kenntnisse zu Aufbau- und Ablauforganisation einer Genossenschaftsbank mit und möglicherweise ist dir auch unser virtueller Agent (Voice-Bot) im Contact Center nicht fremd. Du hast erste Erfahrungen im Bereich KI gesammelt und idealerweise besitzt du eine ISTQB-Zertifizierung oder vergleichbare Kenntnisse. Du verfügst über verhandlungssichere Deutschkenntnisse (mindestens C1-Niveau) und über gute Englischkenntnisse (B2-Niveau) . Du kannst deine ausgeprägten konzeptionellen Fähigkeiten, deine maximale Kundenorientierung und dein hohes Qualitätsbewusstsein nutzen, um [. .. ]

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Job vor 3 Tagen bei Jobleads gefunden

Director, Sales Partner Enablement

Führungs-/ Leitungspositionen [. .. ] drive teamwide adoption of Zillow workflows Their agents: The frontline professionals meeting buyers, writing offers, coordinating financing, and ultimately using Zillows tools to serve consumers This role [...]
MEHR INFOS ZUM STELLENANGEBOT[...] sits at the center of a unique business model where Zillow doesnt just enable our own sales organization we also enable the partner ecosystem our business depends on. You will build the systems, programs, content, and experiences that help all three groups understand how to work with Zillow, adopt the Preferred model, and deliver [. .. ] skill development, and ongoing reinforcement. Develop motionbased frameworks, talk tracks, funnel coaching guides, account planning templates, and partner engagement frameworks that GAs can use repeatedly and confidently. Build Scalable Partner Agent Enablement Create partner and agentfacing onboarding, training, and education that explains how to work with Zillow Preferred, adopt key workflows, and maximize results. Produce simple, polished materials that partner leaders can use to train and align their agents reducing confusion and increasing consistency. Establish ongoing education touchpoints (workshops, performance storytelling, [. .. ] color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful [. .. ]

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Job vor 3 Tagen bei Jobleads gefunden Principal, Market Field Operations About the team Market Operations sits at the center of Zillows effort to deliver the Integrated Transaction, enabling customers to find their home, their agent, their financing, and their [...]
MEHR INFOS ZUM STELLENANGEBOT[...] closing services all within Zillows ecosystem. Market Operations ensures this connected experience is supported by equally connected operations. We translate strategic goals into scalable systems and field execution, bridging the gap between planning and performance. Market Ops designs the frameworks, tools, and operating rhythms that allow [. .. ] color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful [. .. ]

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Job vor 7 Tagen bei Jobleads gefunden

(Senior) AWS Cloud Consultant-Amazon Connect (m/w/d)

Beratungs-/ Consultingtätigkeiten Abgeschlossenes Studium [. .. ] und Analyse von Use Cases und Konzeption von komplexen Amazon Connect-Umgebungen zur Optimierung des Customer Services unserer Kunden Beratung und Unterstützung unserer Kunden bei der Implementierung von [...]
MEHR INFOS ZUM STELLENANGEBOT[...] Amazon Connect Contact Center-Lösungen Design und Implementierung von kundenspezifischen IVR-Flows, Routing-Strategien und Agent-Desktops Integration von Amazon Connect mit anderen AWS-Services (z. B. Bedrock, Lex, Lambda, Dynamo DB) und Drittsystemen wie CRM-Lösungen Konfiguration von Reporting und Analytics für Echtzeit- und historische Kontaktcenter-Daten Konzeption und Durchführung von Kundenworkshops und Trainings Vorbereitung von Testkonzepten und Rollout Plänen Enge Zusammenarbeit mit internen Teams zur [. .. ]

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Job vor 8 Tagen bei Jobleads gefunden Data Scientist with AI Focus (f/m/x) • Berlin Work-Life-Balance [. .. ] solve critical challenges. You develop and deploy AI-driven solutions that align with organizational goals and improve overall efficiency. You stay up-to-date with advancements in AI technologies or [...]
MEHR INFOS ZUM STELLENANGEBOT[...] agent development and integrate them into your work to maintain a competitive edge. Your skills You have several years of deep experience in data science, analytics, or a related field, with proven experience in applying machine learning techniques. You hold a Bachelor of Science or Master of Science degree in Computer [. .. ] intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German-speaking countries, experts design digital experiences that put people at the center based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX. You feel at home in the world of digital trends and love to drive projects with real impact? Then become part of our IBM i X Team IBM i X is a company focused [. .. ] work at our company. We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation. Questions about the job? Please contact your Talent Acquisition Partner: Patricia-S. von Calisto, Referrals increase your chances of interviewing at IBM i X DACH by 2x. Get notified about new Data Scientist jobs in Berlin, Berlin, Germany. #J-18808-Ljbffr 72690557 [. .. ]

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Job vor 12 Tagen bei Jobleads gefunden

Account Marketing Specialist

• München, Bayern [. .. ] delivered onbrand and on time. The aim of your role is to create valuable retail marketing stories for the YETI dealers in your region and work closely [...]
MEHR INFOS ZUM STELLENANGEBOT[...] with the sales agent to align on annual account marketing plans for those. This should happen through proactive relationship management of our retail partners external agents and internal stakeholders and in close cooperation with the European Marketing Team. The Account Marketing Analyst is part of the European Commercial Team and reports to the Account Marketing Manager European. Your Responsibilities Build and manage strong relationships with German retail partners in close alignment with local sales agents. Act as the primary marketing contact for dealers in Germany. Develop tailored account marketing plans including instore activations digital presence and overall brand representation. Coordinate visual merchandising assets, fixtures signage and digital content and oversee creative execution. Collaborate closely with the European Account Marketing team to ensure timely delivery of marketing tools and assets. Monitor and [. .. ] the benefits and perks we offer at YETI. YETI is proud to be an Equal Opportunity Employer. Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE I at applicants for employment will be considered without regard to an individuals [. .. ]

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Job am 06.12.2025 bei Jobleads gefunden German Language Support Specialist in Lisbon • Hamburg Job Title: Customer Experience and Technical Resolution Agent (German Market) Work Location: Lisbon, Portugal (On-site required) Start Date: Thursday, January 8, 2026 We are looking for an ambitious and [...]
MEHR INFOS ZUM STELLENANGEBOT[...] service-oriented individual to join our growing international team in Lisbon. This role, the German Language Support Specialist, focuses on delivering top-tier technical and account assistance to [. .. ] valued German-speaking users, ensuring their positive experience with our search engine product. Core Function: Technical Customer Engagement Your primary responsibility will be to act as the technical point of contact, ensuring quick and effective resolution of user issues. This involves: Direct User Interaction: Communicating professionally with German-speaking customers via telephone, email, and live chat to provide essential technical assistance. Problem Identification: Skillfully diagnosing a broad range of technical glitches, usage questions, and account access issues related to the search [. .. ] an EU Citizenship/ Passport, a valid Residency Card (must be valid for more than one year) , or a Refugee Card. Preferred Attributes Previous employment in a customer support, call center, or technical helpdesk role is a definite asset, but not a requirement. We provide comprehensive training to all new team members. Strong critical thinking and troubleshooting skills, coupled with a positive, customer-first approach. Work Schedule and Rewards Equipment: All necessary work equipment will be provided by the company. Work [. .. ]

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Job am 05.12.2025 bei Jobleads gefunden

Technical Project Manager-Agentic AI Deployments

• Berlin [. .. ] role, youll own the end-to-end delivery lifecycle-from scoping and planning through golive and hypercare-working in a pod model alongside a Forward Deployed Engineer (FDE) and an
MEHR INFOS ZUM STELLENANGEBOT[...] class=highlight_text>Agent Architect (AA) . You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. IN THIS ROLE YOU WILL Project Ownership Delivery Own endtoend delivery for assigned Agentic AI customer projects (scope, schedule, [. .. ] critical path, and resource allocations across internal and partner teams. Maintain uptodate project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer Stakeholder Management Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and golive reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross Functional Pod Coordination Coordinate with [. .. ] THE TABLE 58+ years of experience in technical project management, program management, or delivery management for Saa S or enterprise software. Handson experience delivering solutions involving at least one of: Contact Center/ CCaa S, UCaa S, conversational AI, IVA/ IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners) . Solid understanding of software delivery methodologies (Agile/ Scrum, Hybrid, and Waterfall) and when to apply each. Strong skills in project planning tools (e. g. , [. .. ]

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Job am 02.12.2025 bei Jobleads gefunden Technical Project Manager Agentic AI Deployments • Berlin [. .. ] enterprise customers. In this role, youll own the endtoend delivery lifecyclefrom scoping and planning through golive and hypercareworking in a pod model alongside a Forward Deployed Engineer [...]
MEHR INFOS ZUM STELLENANGEBOT[...] (FDE) and an Agent Architect (AA) . You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. IN THIS ROLE YOU WILL: Project Ownership Delivery Own endtoend delivery for assigned Agentic AI customer projects (scope, schedule, [. .. ] work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain uptodate project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and golive reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross Functional Pod Coordination Coordinate with [. .. ] THE TABLE: 58+ years of experience in technical project management, program management, or delivery management for Saa S or enterprise software. Handson experience delivering solutions involving at least one of: Contact Center/ CCaa S, UCaa S, conversational AI, IVA/ IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners) . Solid understanding of software delivery methodologies (Agile/ Scrum, Hybrid, and Waterfall) and when to apply each. Strong skills in project planning tools (e. g. , [. .. ]

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Job am 02.12.2025 bei Jobleads gefunden (Senior) AWS Cloud Consultant-Amazon Connect (m/w/d) • Hannover, Niedersachsen Beratungs-/ Consultingtätigkeiten Abgeschlossenes Studium [. .. ] und Analyse von Use Cases und Konzeption von komplexen Amazon Connect-Umgebungen zur Optimierung des Customer Services unserer Kunden Beratung und Unterstützung unserer Kunden bei der Implementierung von [...]
MEHR INFOS ZUM STELLENANGEBOT[...] Amazon Connect Contact Center-Lösungen Design und Implementierung von kundenspezifischen IVR-Flows, Routing-Strategien und Agent-Desktops Integration von Amazon Connect mit anderen AWS-Services (z. B. Bedrock, Lex, Lambda, Dynamo DB) und Drittsystemen wie CRM-Lösungen Konfiguration von Reporting und Analytics für Echtzeit- und historische Kontaktcenter-Daten Konzeption und Durchführung von Kundenworkshops und Trainings Vorbereitung von Testkonzepten und Rollout Plänen Enge Zusammenarbeit mit internen Teams zur [. .. ]

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Job am 26.11.2025 bei Jobleads gefunden Senior SOC Engineer (m/f/d) Focus SIEM (Splunk/ Microsoft Sentinel) • Oberhausen, Nordrhein- Westfalen Homeoffice möglich Sabbaticals [. .. ] personal development: Our internal Academy, monthly company Learning Days, development dialogs and a leadership development program. Family first: Baby welcome package and 1, 000 bonus for the [...]
MEHR INFOS ZUM STELLENANGEBOT[...] birth. Flitzpiepen: Daycare center closed? Dont worry-there are family-friendly workplaces with play facilities for your offspring. Dog Office: Office space where dogs are welcome, for a relaxed working atmosphere. What You Bring To The Table Several years of experience in SOC or SIEM environments Excellent knowledge of Splunk (Search Processing Language, CIM, dashboards, apps) Experience with Microsoft Sentinel and KQL (Kusto Query Language) Solid expertise in onboarding log sources (Syslog, CEF, API, agent-based) Experience in developing detection rules and use cases Good understanding of network, Windows, Linux, and cloud logs Knowledge of scripting/ automation (Python, Power Shell, REST API) is an advantage Analytical thinking, structured work approach, and enjoyment of teamwork Fluent in German (C1) and English (B2) Application Process You can [. .. ] Simply upload your CV and certificates online on our job portal. Inclusion is important to us. We explicitly welcome applications from people with severe disabilities and those with equivalent status. Contact Rocio Romera del Moral Talent Acquisition q. beyond AG Referrals increase your chances of interviewing at q. beyond AG by 2x Seniority level Mid Senior level Employment type Fulltime Job function Engineering and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr 70591401 [. .. ]

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Job am 25.11.2025 bei Jobleads gefunden HR People Partner Group Technical Sustainability, Procurement, HR Facility Management Vienna • Wien Role Summary The HR People Partner Group Functions Technical Sustainability Procurement HR Facility Management Vienna serves as a first point of contact for 210 employees and managers across the [...]
MEHR INFOS ZUM STELLENANGEBOT[...] relevant Group Functions based in Vienna who provides leadership and guidance on individual HR needs and generate employee insights that influence organisational strategies. Your Responsibilities Serves as the HR of record in SAP Success Factors for employees in the assigned client groups. Provide [. .. ] partner in a matrix environment Strong problemsolving skills and capable of handling multiple issues and/or projects simultaneously and executing to completion Excellent collaboration influencing project management organizational and change agent skills Passionate employee advocate who wants to make a difference in the organization by helping employees succeed Approachable and responsive resource able to connect with employees at all levels Strong customer service focus with a high level of responsiveness Supportive team player with a strong drive to create a positive [. .. ]

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Job am 18.10.2025 bei Jobleads gefunden Consultant clieni (m/f/d) domeniul prestaiilor, la nivel naional (100 remote) • Wiesbaden, Hessen Beratungs-/ Consultingtätigkeiten Consultant clieni (m/f/d) domeniul prestaiilor, la nivel naional (100 remote) in Wiesbaden Suntei persoana de contact pentru asiguraii i consilierii notri financiari n toate chestiunile legate de domeniul prestaiilor [...]
MEHR INFOS ZUM STELLENANGEBOT[...] n cadrul asigurrii legale de sntate, n principal n limba romn Oferii consultan clienilor i partenerilor notri, n principal n limba romn, n mod independent i, pe ct posibil, soluionai cazurile prin telefon, e-mail sau aplicaia de servicii i pregtii sau trimitei documentele solicitate ulterior Activitatea nu reprezint un post clasic de call-center, ci mai degrab o consiliere individual a clienilor i partenerilor notri Avei o calificare finalizat ca funcionar n asigurri sociale (m/f/d) , specializare n asigurarea legal de sntate Alternativ, ai finalizat o formare ca agent comercial n domeniul sntii (m/f/d) la o cas de asigurri de sntate i avei experien profesional n domeniul prestaiilor Vorbii fluent german (nivel C2) i romn (nivel C2) Empatia i capacitatea de exprimare fac parte din punctele dvs. forte De asemenea, nelegei cum s reconciliai dorinele clienilor cu [. .. ]

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Job am 09.10.2025 bei Jobleads gefunden Research Associate/ Doctoral Researcher (m/f/x) in Transportation in the TRR408 Agi Mo • München, Bayern [. .. ] f/x) in Transportation in the TRR408 Agi Mo. Join the TUM Professorship of Mobility Policy starting October 1, 2025, as a doctoral researcher in the DFG-funded Collaborative [...]
MEHR INFOS ZUM STELLENANGEBOT[...] Research Center Agi Mo TRR 408. The CRC is funded by the German Research Foundation and involves multiple universities and the DLR. The RTG provides a qualification program, networks, internationalization, and a collaborative environment. TUM embraces diversity and encourages all qualified applicants. Responsibilities Independent and cooperative scientific research within the project (Ph D [. .. ] wide traffic states in urban road networks (cars, buses, trams, bicycles, trucks) as a function of supply and demand. Tasks include developing MFD-based assessment indicators, linking MFD to an agent-based simulation (MATSim) , and applying methods to case studies including Greater London. Benefits Full-time academic staff position with opportunity to pursue a doctoral degree; salary according to TV-L (E13) . Pioneering research environment and cross-disciplinary collaboration. Structured qualification program in research methods, project management, and leadership [. .. ] policy. The university seeks to increase the proportion of women and welcomes qualified female applicants. The position is suitable for disabled persons; disabled applicants receive preference if otherwise equally qualified. Contact: #J-18808-Ljbffr 65364342 [. .. ]

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Job am 09.10.2025 bei Jobleads gefunden Senior Consultant Microsoft Dynamics 365 Customer Service (all genders) • Jena, Thüringen Beratungs-/ Consultingtätigkeiten Homeoffice möglich [. .. ] setzt diese auf Basis von MS Dynamics 365 und Power Platform um. Prozessautomatisierung: Du automatisierst Serviceprozesse durch den Einsatz und die Konfiguration von AI sowie Chatbots. Systemintegration: [...]
MEHR INFOS ZUM STELLENANGEBOT[...] Du integrierst Call Center oder Telefonie-Lösungen in MS Dynamics Customer Service. Workshops und Trainings: Du führst Workshops und Trainings mit unseren Kunden durch. Projektleitung: Du übernimmst die Projekt- und Teilprojektleitung. DEIN PROFIL Erfahrung: Du verfügst über 3-5 Jahre Erfahrung bei der Umsetzung von Microsoft Dynamics 365 Projekten mit guten Kenntnissen im Customizing von MS Dynamics Customer Service (u. a. Power Virtual Agent, Customer Voice und Teams Voice) . Service KPIs: Gängige Service KPIs sind dir geläufig Anforderungserhebung: Du hast gute Kenntnisse in der Anforderungserhebung. Marketing Automation: Erste Erfahrung mit Marketing Automation oder ein hohes Interesse daran Agile Projekte: Du hast Erfahrungen in agilen Projekten. Sprachkenntnisse: Sehr gute Deutsch- und gute Englischkenntnisse Unser [. .. ] your chances of interviewing at adesso SE by 2x Get notified about new Customer Service Consultant jobs in Jena, Thuringia, Germany. Erfurt, Thuringia, Germany 53 minutes ago Technical Sales Consultant Contact Center (m/w/d) Senior Consultant SAP Customer Service (all genders) German-speaking Customer Service Representative in Bulgaria Junior Sales Consultant (m/w/d) - Angestellt Junior Sales Consultant (m/w/d) - Angestellt Were unlocking community knowledge in a new way. Experts add insights directly into each article, started [. .. ]

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Job am 03.10.2025 bei Jobleads gefunden (Senior) AWS Cloud Consultant (m/w/d) Beratungs-/ Consultingtätigkeiten Homeoffice möglich Abgeschlossenes Studium [. .. ] Architekturen zur Optimierung des Customer Service Du berätst Kunden bei der Implementierung von Amazon-Connect-Lösungen von der Konzeption bis zum Go-Live Du gestaltest IVR-Flows, Routing-Strategien und Agent-Desktops [...]
MEHR INFOS ZUM STELLENANGEBOT[...] Du integrierst Amazon Connect mit anderen AWS Services (z. B. Lex, Lambda, Bedrock, Dynamo DB) sowie mit CRM- und Drittsystemen Du konfigurierst Reporting- und Analytics-Funktionen für Echtzeit- und historische Daten Du führst Workshops und Trainings durch und unterstützt beim Rollout Was Du mitbringen solltest Erfahrung in der Umsetzung von Contact-Center-Projekten, idealerweise mit Amazon Connect Kenntnisse in der Konfiguration von IVR-Systemen, Routing-Logiken und Agent Workflows Vertrautheit mit mindestens einem dieser Bereiche: Amazon Lex, AWS Lambda, CRM-Integrationen, API-Workflows Idealerweise eine AWS-Zertifizierung wie z. B. Solutions Architect Associate Gutes Gespür für Kundenanforderungen und Freude an der Entwicklung [. .. ]

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