11 Jobs für Contact Center Management in Dortmund
Stellenangebote Contact Center Management in Dortmund Jobs
Job am 12.01.2026 bei StepStone gefunden
adesso SE
• Aachen, Bonn, Dortmund, Düsseldorf, Essen, Frankfurt, Hannover, Köln, Münster, Paderborn, Siegen
Homeoffice möglich Abgeschlossenes Studium
Jobticket Work-Life-Balance
[. .. ] diese hinsichtlich ihrer technischen Machbarkeit und Wirtschaftlichkeit (ROI) und berätst bei der Auswahl der passenden Plattform, Modelle und Komponenten. Operations Governance: Du entwickelst nachhaltige Betriebs-, Wartungs- und [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Supportkonzepte (Application Management) , definierst SLAs und Monitorings, damit die AI-Lösungen auch nach dem Go-Live hochverfügbar und wartbar bleiben. Presales Solution Design: Unser Vertrieb freut sich über deine Unterstützung bei Pitches. Du skizzierst grobe Lösungsarchitekturen, schätzt Aufwände und überzeugst technische Entscheider auf Kundenseite durch Kompetenz. Compliance Security: Du berätst Kunden zu [. .. ] Implementierung von Conversational-AI-Lösungen zurück, vorzugsweise im Agentur-oder Beratungsumfeld. Technologie-Weitblick: Du besitzt tiefes Verständnis für moderne Web-Architekturen, Cloud-Plattformen, Schnittstellen-Design, Gen AI RAG, die Anbindung von Contact-Center-Plattformen (CCaa S) und Telefonanlagen (PBX, SBC) und weißt, wie Enterprise-IT tickt. Du behältst das Big Picture im Blick, denkst in langfristigen Systemlandschaften statt in Silos und erkennst technische Risiken frühzeitig. Stakeholdermanagement: Du sprichst die Sprache der Entwicklerinnen und Entwickler ebenso fließend wie die der C-Level Entscheider und kannst [. .. ]
Job am 13.03.2026 bei F.A.Z. Stellenmarkt gefunden
SIGNAL IDUNA Gruppe
• 44135, Dortmund
Abgeschlossenes Studium
Flexible Arbeitszeiten
Business Analyst (m/w/d) AI
Contact Center Das sind wir Wir verändern die Versicherungswelt- und suchen dich, um die Zukunft mitzugestalten. Als einer der größten deutschen Versicherer und Finanzdienstleister mit Hauptsitz [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] in Hamburg und Dortmund haben wir uns in den letzten Jahren grundlegend transformiert. Unsere moderne und agile Arbeitswelt, in der wir nutzenzentriert arbeiten, ist von Offenheit und [. .. ] beteiligten Fachbereiche wie IT, Partner und des Managements, um komplexe Veränderungen zielgerichtet zum Erfolg zu führen Durchdringung komplexer Sachverhalte und deren datengestützte Aufbereitung zu klaren, überzeugenden Handlungsempfehlungen für das Senior Management. Sicherstellung eines messbaren wirtschaftlichen Mehrwerts jeder Technologie-Investition durch fundierte Kosten-Nutzen-Analysen Duverfügst über ein abgeschlossenes Studium der (Wirtschafts-) Informatik, BWL oder eine vergleichbare Qualifikationbeherrschst eine führende Conversational-AI-Plattform (z. B. Google, Parloa, Cognigy) so tiefgreifend, dass du ihre Grenzen gezielt ausreizt und neue Standards definiersthast ein [. .. ]
Job am 09.02.2026 bei Jobleads gefunden
Software Architect Conversational AI (all genders)
• Dortmund, Nordrhein- Westfalen
Homeoffice möglich Abgeschlossenes Studium
[. .. ] bewertest diese hinsichtlich ihrer technischen Machbarkeit und Wirtschaftlichkeit (ROI) und berätst bei der Auswahl der passenden Plattform, Modelle und Komponenten. Operations Governance: Du entwickelst nachhaltige Betriebs, Wartungs [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] und Supportkonzepte (Application Management) , definierst SLAs und Monitorings, damit die AI Lösungen auch nach dem Go Live hochverfügbar und wartbar bleiben. Presales Solution Design: Unser Vertrieb freut sich über deine Unterstützung bei Pitches. Du skizzierst grobe Lösungsarchitekturen, schätzt Aufwände und überzeugst technische Entscheider auf Kundenseite durch Kompetenz. Compliance Security: Du berätst Kunden zu [. .. ] und Implementierung von Conversational AI Lösungen zurück, vorzugsweise im Agentur oder Beratungsumfeld. Technologie Weitblick: Du besitzt tiefes Verständnis für moderne Web Architekturen, Cloud Plattformen, Schnittstellen Design, Gen AI RAG, die Anbindung von Contact Center Plattformen (CCaa S) und Telefonanlagen (PBX, SBC) und weißt, wie Enterprise IT tickt. Du behältst das Big Picture im Blick, denkst in langfristigen Systemlandschaften statt in Silos und erkennst technische Risiken frühzeitig. Stakeholdermanagement: Du sprichst die Sprache der Entwicklerinnen und Entwickler ebenso fließend wie die der CLevel Entscheider und kannst komplexe Technik [. .. ]
Neu Job vor 11 Std. bei Neuvoo gefunden
RM Staffing B. V.
• Dortmund, North Rhine- Westphalia
Why This Role Exists Clients need a single point of
contact who actually understands hardware, not just a relationship manager who has to relay every technical question Projects span hardware [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] deployment, structured cabling, power/ cooling, and remote hands someone has to own the full picture Tickets get lost between technical and commercial teams this role closes that gap We are scaling [. .. ] and internal tickets Manage SLA commitments, report on delivery status, and handle escalations directly without requiring handoffs Build long-term relationships that reduce churn and increase account expansion Project Ticket Management Own the full ticket lifecycle in Jira, Service Now, or equivalent ITSM platform Create, assign, prioritize, and close tickets with clear documentation at every stage Track multi-workstream projects across planning, procurement, deployment, and sign-off Identify blockers early and coordinate cross-functional resolution without escalating everything upward Maintain a [. .. ]
Job am 26.02.2026 bei Neuvoo gefunden
Autohero
• Dortmund, North Rhine- Westphalia
[. .. ] certified and professional repairs and preparation of our vehicles and as such, their successful placement on the Autohero platform. As the Site Manager (f/m/x) of our new [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Production Center, you are responsible for the reconditioning process at the Production Center. You are the key connector between our different repair teams (mechanics, bodywork, ) , external partners, and our logistics network and are in close contact with your colleagues at the headquarters in Berlin. What we offer starting bonus for all new starters until the end of the month You will receive a prepaid Master Card that is topped up with 50 every month We offer you a future-proof, permanent job Our dynamic start-up [. .. ] strong continuous improvement culture among our teams on site Your Skills 8+ years experience within the automotive industry or a production or manufacturing environment University degree in business, supply chain management or similar Absolute superb team management skills, previous experience leading and managing a large team of minimum 30 people (directly and indirectly) Experience in rapidly scaling businesses or demonstrated success in a leading position within a ramp-up operation is an advantage Previous track record of optimizing processes and achieving [. .. ]
Job am 26.02.2026 bei Neuvoo gefunden
AUTO1 Global Services SE Co. KG
Site Manager Production Center (f/m/x)
• Dortmund, North Rhine- Westphalia
Site Manager Production
Center (f/m/x) Would you like to revolutionise the way pre-owned cars are repaired and sold? Then join us and take up this exciting opportunity Our Production department [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] ensures the certified and professional repairs and preparation of our vehicles and as such, their successful placement on the Autohero platform. [. .. ] reconditioning process at the Production Center. You are the key connector between our different repair teams (mechanics, bodywork, ) , external partners, and our logistics network and are in close contact with your colleagues at the headquarters in Berlin. What we offer 750 starting bonus for all new starters until the end of the month You will receive a prepaid Master Card that is topped up with 50 every month We offer you a future-proof, permanent job Our dynamic start-[. .. ] a strong continuous improvement culture among our teams on site Qualifications 8+ years experience within the automotive industry or a production or manufacturing environment University degree in business, supply chain management or similar Absolute superb team management skills, previous experience leading and managing a large team of minimum 30 people (directly and indirectly) Experience in rapidly scaling businesses or demonstrated success in a leading position within a ramp-up operation is an advantage Previous track record of optimizing processes and achieving [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
Allgemeine Angaben Standort DE-Essen2-ESD Country Deutschland Jobbeschreibung As a Senior Manager Workforce
Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You manage the performance, drive engagement, and foster development [. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
Allgemeine Angaben Standort DE-Essen2-ESD Country Deutschland Jobbeschreibung As a Senior Manager Workforce
Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You manage the performance, drive engagement, and foster development [. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
[. .. ] What we offer: Working in a dynamic and multicultural team with flat hierarchies and an informal culture Advanced career opportunities in our internationally growing company Great office [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] in the city center of Essen Positive international work environment A fun floor with Play Station, table tennis and much more On-site gym Stay fit and active with our company gym Office canteen Enjoy fresh and healthy meals daily in our canteen Appealing office benefits, regular fruit deliveries for a healthy lifestyle and [. .. ] competencies: Knowledge of real-time monitoring and reporting Analytical skills and problem-solving competence Ability to work in a fast-paced environment What we expect: Previous professional experience in a contact center/ BPO environment and bring interest and understanding for Workforce Management Experience in WFM is a plus, but not required High school diploma CEFR C1 English (oral/ written) . German language skills are a plus, but not required If you are based in another location but interested in relocating to Germany, we would be happy to support successful candidates with relocation [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Dortmund, North Rhine- Westphalia
Allgemeine Angaben Standort DE-Essen2-ESD Country Deutschland Jobbeschreibung As a Senior Manager Workforce
Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You manage the performance, drive engagement, and foster development [. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
WFM Team Leader (m/f/d)
• Dortmund, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] initiatives to support new business growth Guarantee proper escalation paths are followed Develop WFM staff on functional area of expertise What we expect: At least three 3 [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] years of Workforce Management experience within the call center/ customer service industry Experience managing a team Specialist in workforce management processes, concepts and principles (i. e. Staffing projections, scheduling, service level analysis, metrics monitoring) Strong knowledge of call center operations and organization Above average knowledge on MS Office Applications ( i. e. MS Word, Excel ) Google suite package [. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all [. .. ]
Häufig gestellte Fragen
Wieviel verdient man als Contact Center Management pro Jahr?
Als Contact Center Management verdient man zwischen EUR 50.000,- bis EUR 75.000,- im Jahr.
Wieviele offene Stellenangebote gibt es für Contact Center Management Jobs in Dortmund bei unserer Jobsuche?
Aktuell gibt es auf JobRobot 11 offene Stellenanzeigen für Contact Center Management Jobs in Dortmund.
Wieviele Unternehmen suchen nach Bewerbern für Contact Center Management Jobs in Dortmund?
Aktuell suchen 7 Unternehmen nach Bewerbern für Contact Center Management Jobs in Dortmund.
Welche Unternehmen suchen nach Bewerbern für Contact Center Management Stellenangebote in Dortmund?
Aktuell suchen zum Beispiel folgende Unternehmen nach Bewerbern für Contact Center Management Stellenangebote in Dortmund:
- TELUS Digital (5 Jobs)
- adesso SE (1 Job)
- SIGNAL IDUNA Gruppe (1 Job)
- RM Staffing B. V. (1 Job)
- Autohero (1 Job)
- AUTO1 Global Services SE Co. KG (1 Job)
Zu welchem Berufsfeld gehören Contact Center Management Jobs in Dortmund?
Contact Center Management Jobs in Dortmund gehören zum Berufsfeld Telefon & Call-Center.
