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Service Now
Director, Delivery Acceleration Systems Solutions
• München
Führungs-/ Leitungspositionen
Fast forward to today Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8, 100 customers, including 85 of the Fortune 500. As the
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[...] class=highlight_text>Director of Delivery Acceleration Systems Solutions, you will lead the evaluation, integration, and optimization of both third-party AI tools and internal delivery systems that power Service Now Professional Services delivery. Leading a team of professionals, youll be responsible fortransforming how 1, 000+ consultants work by bringing best-in-class external technologies [. .. ] both internal and Partner closely with OCM team who owns adoption strategy, change management, and user Collaborate with OCM on training content development, ensuring technical accuracy of learning materials and
support documentation Provide subject matter expertise to OCM for communications about tool capabilities, benefits, and Track system usage analytics and productivity impact metrics, sharing data with OCM team to Develop team expertise in emerging technologies, integration patterns, delivery process design, Establish KPIs that measure tool impact on delivery speed, estimation accuracy, quality, and Contribute to delivery acceleration roadmap by identifying where external tools fill capability gaps Provide vendor feedback on
product roadmaps to influence features that benefit Service Now delivery use cases 3+ years of people management experience leading technical or process-focused teams Deep understanding of professional services delivery operations including estimation, resource management, and project execution Proven track record evaluating, selecting, and implementing enterprise software tools at scale Strong [. .. ]
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