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Universität Ulm Abteilung III- 1 Personalservice
IT Specialist (Help Desk) (m/f/d)
• Ulm, BW
Jobticket
Scope: Full-time Permanent TV-L EG 8 as soon as possible For the Communication and
Information Center (kiz) , Service Management Organization Department, we are looking for a IT
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[...] class=highlight_text>Specialist, Helpdesk (m/f/d) With approximately 140 employees, the kiz is the second-largest central unit at the University of Ulm and provides services in the areas of library, information technology, and media for research, teaching, student affairs, and administration. The Service Management Organization Department is responsible for service management, the organization of
business processes, and administrative tasks within the kiz. As a truly cross-functional unit, it works closely with all other departments of the kiz and with the Central University Administration. An exciting and varied position awaits you, featuring independent responsibilities in the university setting. People with severe disabilities and those deemed [. .. ] potential disability. Full-time positions can generally be split into part-time roles. Your Profile Training as an IT specialist or comparable qualification In-depth knowledge of modern Windows client
systems, PC hardware, and network technology (TCP/ IP, DNS, DHCP) Experience in user support, ITIL-based service processes (service desk, incident and knowledge management) , and working with ticket systems (e. g. , KIX) Basic knowledge of scripting and programming languages (Perl, PHP, Java, C #) and working with relational databases [. .. ]
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