16 Jobs für Contact Center Management in Essen
Stellenangebote Contact Center Management in Essen Jobs
Job am 12.01.2026 bei StepStone gefunden
adesso SE
• Aachen, Bonn, Dortmund, Düsseldorf, Essen, Frankfurt, Hannover, Köln, Münster, Paderborn, Siegen
Homeoffice möglich Abgeschlossenes Studium
Jobticket Work-Life-Balance
[. .. ] diese hinsichtlich ihrer technischen Machbarkeit und Wirtschaftlichkeit (ROI) und berätst bei der Auswahl der passenden Plattform, Modelle und Komponenten. Operations Governance: Du entwickelst nachhaltige Betriebs-, Wartungs- und [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Supportkonzepte (Application Management) , definierst SLAs und Monitorings, damit die AI-Lösungen auch nach dem Go-Live hochverfügbar und wartbar bleiben. Presales Solution Design: Unser Vertrieb freut sich über deine Unterstützung bei Pitches. Du skizzierst grobe Lösungsarchitekturen, schätzt Aufwände und überzeugst technische Entscheider auf Kundenseite durch Kompetenz. Compliance Security: Du berätst Kunden zu [. .. ] Implementierung von Conversational-AI-Lösungen zurück, vorzugsweise im Agentur-oder Beratungsumfeld. Technologie-Weitblick: Du besitzt tiefes Verständnis für moderne Web-Architekturen, Cloud-Plattformen, Schnittstellen-Design, Gen AI RAG, die Anbindung von Contact-Center-Plattformen (CCaa S) und Telefonanlagen (PBX, SBC) und weißt, wie Enterprise-IT tickt. Du behältst das Big Picture im Blick, denkst in langfristigen Systemlandschaften statt in Silos und erkennst technische Risiken frühzeitig. Stakeholdermanagement: Du sprichst die Sprache der Entwicklerinnen und Entwickler ebenso fließend wie die der C-Level Entscheider und kannst [. .. ]
Job vor 9 Tagen bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
Homeoffice möglich
[. .. ] agiles Denken und eine fürsorgliche Kultur, die den Kunden an erste Stelle setzt. TELUS Digital ist der globale Arm der TELUS Corporation, einem der größten Telekommunikationsdienstleister in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Kanada. Wir bieten Contact-Center- und Business-Process-Outsourcing (BPO) - Lösungen für einige der größten Unternehmen in den Bereichen Unterhaltungselektronik, Finanzen, Telekommunikation und Versorgungsunternehmen an. Mit globalen Call-Center-Lieferfähigkeiten bieten unsere Multi-Shore-, Multi-Language-Programme eine sichere Infrastruktur, wertbasierte Preisgestaltung, kompetenzbasierte Ressourcen und außergewöhnlichen Kundenservice-alles unterstützt von TELUS, unserem milliardenschweren [. .. ]
Job am 21.03.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
[. .. ] alle Menschen ermutigt und unterstützt fühlen. Das macht uns zu einem großartigen Arbeitsplatz. Als HR Business Partner:in förderst du aktiv ein positives Mitarbeitererlebnis. Deine Aufgabe wird es [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] sein, das Amazon-Management zu unterstützen, indem du dank deiner umfassenden Kenntnisse der Personalprogramme und -prozesse glaubwürdige und klare Personalberatung bietest. Indem du mit Kollegen zusammenarbeitest, um komplexe Personalfragen zu lösen und neue Richtlinien und Programme zu optimieren, wirst du einen erheblichen Einfluss auf die Betriebsabläufe bei Amazon haben. Key job responsibilities Du bist [. .. ] Konzepte wie Amazon Fresh, Prime Now und Amazon Restaurants einzuführen. Qualifications Fundierte Kenntnisse des deutschen Arbeitsrechts Erfahrung im Personalwesen in einem internationalen, dynamischen und kundenorientierten Umfeld Erfahrung in einem Call Center, Distributionszentrum oder Produktionsumfeld Erfahrung in der Betreuung von gewerblichen Mitarbeitern Erfahrung mit MS Office-Tools und HR-Informationssystemen Bachelor-Abschluss oder gleichwertige Qualifikation Master-Abschluss in Personalmanagement Erfahrung im Personalwesen in Unternehmen mit 250500 oder mehr Mitarbeitern Amazon is an equal opportunities employer. We believe passionately that employing a diverse [. .. ] the application and hiring process, including support for the interview or onboarding process, please visit to learn more about accommodations. If the country/ region youre applying in isnt listed, please contact your Recruiting Partner. #J-18808-Ljbffr 85208606 [. .. ]
Job am 13.03.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
Business Analyst We are seeking a dynamic and communicative
Contact Center Technical Business Analyst to join our team. In this role, you will work closely with our Data Engineers to [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] deploy and customize CX tools for various use cases within contact center environments. As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our [. .. ] date with emerging trends in Generative AI and their potential applications in contact center environments Develop and deliver compelling presentations and demonstrations of our solutions to various stakeholders, including senior management and potential clients Act as a liaison between technical teams, operations managers, and end-users to ensure solutions meet business needs and operational metrics Conduct training sessions and create documentation to support the adoption of new tools and processes Monitor and report on the performance and impact of implemented solutions, [. .. ]
Job am 05.03.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
Beratungs-/ Consultingtätigkeiten
[. .. ] internships. Please let us know your preferred timeframe in your application. Your application should be in English and include your CV. Applicants are selected within the framework [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] of an assessment center. Apply with just a few clicks: ad code 91947, application period: 16/ 03/ 2026 Any questions? Contact HR: HR Service Core, Recruiting Team, +49 201 5179-9050 We look forward to meeting you. Of course, you can find us on Linked In, Instagram, Facebook, You Tube and Xing, too. We value diversity and therefore welcome all applications-regardless of gender, disability, nationality, ethnic and social origin, religion/ [. .. ]
Job am 08.01.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
Beratungs-/ Consultingtätigkeiten
Sabbaticals Jobticket Work-Life-Balance
[. .. ] of crucial project modules, independently manage customer and operating processes and develop concrete recommendations for action You will moderate workshops, create presentations and communicate your recommendations both [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] to the ECON management team and your customers You will take on initial leadership responsibility through supervising new colleagues and interns and taking on a number of internal tasks (e. g. marketing, recruiting, training) What youll need to succeed You have a top-grade masters degree in your pocket and offer at least two [. .. ] discounts, special insurance policies and much more Health and Vitality: Large selection of fresh food and beverages in our subsidized bistro and canteen, various health offers (e. g. physiotherapy, fitness center, flu vaccinations, mental healthcare) , access to sponsored membership of Urban Sports Club Mobility Package: From a mobility budget, private car or bicycle leasing to subsidized job tickets Central location: Very good public transport connections, free parking and charging stations for e-vehicles Family service support: In all life situations [. .. ] will reach out to you. The most important information at a glance Employment type Full or part time Work Model Hybrid Company E. ON Inhouse Consulting Gmb H Job number 222707 Contact Register and apply What youll do Do you enjoy solving challenging problems? As an ECON Senior Consultant, demanding projects will familiarize you with the entire spectrum of the energy value chain and you will be working on E. ON Groups top priority topics. As a member of an international team, [. .. ]
Job am 01.01.2026 bei Jobleads gefunden
Software Architect Conversational AI (all genders)
• Essen, Nordrhein- Westfalen
Homeoffice möglich Abgeschlossenes Studium
[. .. ] bewertest diese hinsichtlich ihrer technischen Machbarkeit und Wirtschaftlichkeit (ROI) und berätst bei der Auswahl der passenden Plattform, Modelle und Komponenten. Operations Governance: Du entwickelst nachhaltige Betriebs, Wartungs [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] und Supportkonzepte (Application Management) , definierst SLAs und Monitorings, damit die AI Lösungen auch nach dem Go Live hochverfügbar und wartbar bleiben. Presales Solution Design: Unser Vertrieb freut sich über deine Unterstützung bei Pitches. Du skizzierst grobe Lösungsarchitekturen, schätzt Aufwände und überzeugst technische Entscheider auf Kundenseite durch Kompetenz. Compliance Security: Du berätst Kunden zu [. .. ] und Implementierung von Conversational AI Lösungen zurück, vorzugsweise im Agentur oder Beratungsumfeld. Technologie Weitblick: Du besitzt tiefes Verständnis für moderne Web Architekturen, Cloud Plattformen, Schnittstellen Design, Gen AI RAG, die Anbindung von Contact Center Plattformen (CCaa S) und Telefonanlagen (PBX, SBC) und weißt, wie Enterprise IT tickt. Du behältst das Big Picture im Blick, denkst in langfristigen Systemlandschaften statt in Silos und erkennst technische Risiken frühzeitig. Stakeholdermanagement: Du sprichst die Sprache der Entwicklerinnen und Entwickler ebenso fließend wie die der CLevel Entscheider und kannst komplexe Technik [. .. ]
Neu Job vor 10 Std. bei Neuvoo gefunden
RM Staffing B. V.
• Essen, North Rhine- Westphalia
Why This Role Exists Clients need a single point of
contact who actually understands hardware, not just a relationship manager who has to relay every technical question Projects span hardware [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] deployment, structured cabling, power/ cooling, and remote hands someone has to own the full picture Tickets get lost between technical and commercial teams this role closes that gap We are scaling [. .. ] and internal tickets Manage SLA commitments, report on delivery status, and handle escalations directly without requiring handoffs Build long-term relationships that reduce churn and increase account expansion Project Ticket Management Own the full ticket lifecycle in Jira, Service Now, or equivalent ITSM platform Create, assign, prioritize, and close tickets with clear documentation at every stage Track multi-workstream projects across planning, procurement, deployment, and sign-off Identify blockers early and coordinate cross-functional resolution without escalating everything upward Maintain a [. .. ]
Job vor 6 Tagen bei Neuvoo gefunden
Atlas Copco
• Essen, North Rhine- Westphalia
[. .. ] parental leave replacement of at least one year. As a Business Controller, your mission is to oversee the ITBA Business Lines Service (SCE) and Genral Industry (GIN) [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] of the Customer Center supporting the Business Line Managers in effective decision-making. This role safeguards internal controls to protect company assets while identifying areas for improvement. Part of Finance Department, you will support the financial systems, reporting, tax planning, budgeting, forecasting, strategic planning, and investment analysis. By collaborating with various departments, the Business [. .. ] Proactive, detail-oriented, results-driven, with strong leadership capabilities. Able to manage multiple tasks, meet deadlines, empower and delegate to a team, and demonstrate genuine interest in business operations and management processes. Preferred Qualifications Experience:Previous experience within the Atlas Copco Group or other multinational sales and service companies. Proficient with ERP systems with preference SAP. Knowledge:Familiarity with Atlas Copco Finance and Administration requirements (FAM) as defined in The Way We Do Things. Skills: Dynamic performer motivated by challenges, with strong negotiation skills. [. .. ] hot beverages. Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Essen, Germany. Contact information Talent Acquisition Team: Margarete Aufermann 86526145 [. .. ]
Job am 22.02.2026 bei Neuvoo gefunden
Atlas Copco
• Essen, North Rhine- Westphalia
Work-Life-Balance
[. .. ] As a Business Development Manager Defense (m/w/d) , your mission is to increase the sales, market share, and brand presence for the Defense Sub-Segments across the Customer [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Center Central Europe in line with our vision and strategy to become #1 provider for Smart Factory Tightening Solutions. This shall be achieved by working together with the local customer centers ensuring they know where to go, what to do, and how to do it to successfully develop this business. [. .. ] Create awareness within the segment for Atlas Copco: e. g. on fairs, techdays, key-note speeches on events. Identify customer needs, initiate product development and be the divisional point of contact for the segments with our Product Company. Map and identify channel partners to implement a successful channel strategy. Work in close cooperation with Division (Global BDM Defense) and Application Center (ACE) . Be the ambassador for the main Key Accounts with headquarters in your region, knowing the main stakeholders, and [. .. ] region. Increase revenues and profitability by making strategic business decisions. To succeed, you will need At least five years of professional experience in a comparable position in business development, product management or sales-ideally in the military, aerospace and security technology sector. Business or Engineering Degree or higher. Must have a positive attitude i. e. a high level of social skills, with an ability to quickly create strong relationships and intimacy, at all levels, both internally and externally. Be solution-oriented [. .. ]
Job am 27.11.2025 bei Neuvoo gefunden
TELUS International
Referent (m/w/d) Betriebsrat und Arbeitsrecht
• Essen, North Rhine- Westphalia
Homeoffice möglich
[. .. ] Zusammenarbeit mit der Abteilung Labor Law in Hinblick auf arbeitsrechtliche Belange Unterstützung bei der Erstellung und Überarbeitung von beschäftigungsbezogenen Dokumenten und Richtlinien Begleitung von Abmahnungs- und Offboarding-Gesprächen [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] zwischen Mitarbeiter:innen, Management und Betriebsräten Schulung von Führungskräften und anderen Stakeholdern zu arbeitsrechtlichen Themen Was wir erwarten: Mehr als 5 Jahre Erfahrung in den Bereichen Arbeitsrecht oder Arbeitnehmerbeziehungen Bachelor in Human Resources/ BWL, oder einem verwandten Bereich Sehr gute Deutsch-(C2) sowie Englischkenntnisse ( B2/ C1) in Wort und Schrift Zuverlässigkeit, Begeisterungsfähigkeit hohe [. .. ] Unterstützungsbedarf im Zusammenhang mit Schwerbehinderungen, setzen sich unsere engagierten Mitarbeiter:innen aktiv für dein Wohlbefinden ein. Über uns: Ausgezeichneter Kundenservice ist seit jeher unsere Leidenschaft mit dem Zusammenschluss von Competence Call Center und TELUS International im Jahr 2020 sind wir den nächsten Schritt gegangen. Nun bieten international über 70.000 Teammitglieder in über 50 Sprachen Kundenservice auf höchstem Niveau und das für weltweit agierende und angesehene Partner wie Google, Fitbit, Airbnb und Riot. Arbeitgeber mit Chancengleichheit TELUS International ist stolz darauf, ein [. .. ] agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
WFM Team Leader (m/f/d)
• Essen, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] initiatives to support new business growth Guarantee proper escalation paths are followed Develop WFM staff on functional area of expertise What we expect: At least three 3 [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] years of Workforce Management experience within the call center/ customer service industry Experience managing a team Specialist in workforce management processes, concepts and principles (i. e. Staffing projections, scheduling, service level analysis, metrics monitoring) Strong knowledge of call center operations and organization Above average knowledge on MS Office Applications ( i. e. MS Word, Excel ) Google suite package [. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Senior Manager Workforce Monitoring (m/f/d)
• Essen, North Rhine- Westphalia
Allgemeine Angaben Standort DE-Essen2-ESD Country Deutschland Jobbeschreibung As a Senior Manager Workforce
Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You manage the performance, drive engagement, and foster development [. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Senior Manager Workforce Management (m/f/d)
• Essen, North Rhine- Westphalia
Allgemeine Angaben Standort DE-Essen2-ESD Country Deutschland Jobbeschreibung As a Senior Manager Workforce
Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You manage the performance, drive engagement, and foster development [. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
WFM Real Time Analyst (m/f/d)
• Essen, North Rhine- Westphalia
[. .. ] What we offer: Working in a dynamic and multicultural team with flat hierarchies and an informal culture Advanced career opportunities in our internationally growing company Great office [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] in the city center of Essen Positive international work environment A fun floor with Play Station, table tennis and much more On-site gym Stay fit and active with our company gym Office canteen Enjoy fresh and healthy meals daily in our canteen Appealing office benefits, regular fruit deliveries for a healthy lifestyle and [. .. ] competencies: Knowledge of real-time monitoring and reporting Analytical skills and problem-solving competence Ability to work in a fast-paced environment What we expect: Previous professional experience in a contact center/ BPO environment and bring interest and understanding for Workforce Management Experience in WFM is a plus, but not required High school diploma CEFR C1 English (oral/ written) . German language skills are a plus, but not required If you are based in another location but interested in relocating to Germany, we would be happy to support successful candidates with relocation [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Personnel and Resource Senior Manager (m/f/d)
• Essen, North Rhine- Westphalia
Allgemeine Angaben Standort DE-Essen2-ESD Country Deutschland Jobbeschreibung As a Senior Manager Workforce
Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You manage the performance, drive engagement, and foster development [. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Häufig gestellte Fragen
Wieviel verdient man als Contact Center Management pro Jahr?
Als Contact Center Management verdient man zwischen EUR 50.000,- bis EUR 75.000,- im Jahr.
Wieviele offene Stellenangebote gibt es für Contact Center Management Jobs in Essen bei unserer Jobsuche?
Aktuell gibt es auf JobRobot 16 offene Stellenanzeigen für Contact Center Management Jobs in Essen.
Wieviele Unternehmen suchen nach Bewerbern für Contact Center Management Jobs in Essen?
Aktuell suchen 6 Unternehmen nach Bewerbern für Contact Center Management Jobs in Essen.
Welche Unternehmen suchen nach Bewerbern für Contact Center Management Stellenangebote in Essen?
Aktuell suchen zum Beispiel folgende Unternehmen nach Bewerbern für Contact Center Management Stellenangebote in Essen:
- TELUS Digital (5 Jobs)
- Atlas Copco (2 Jobs)
- adesso SE (1 Job)
- RM Staffing B. V. (1 Job)
- TELUS International (1 Job)
Zu welchem Berufsfeld gehören Contact Center Management Jobs in Essen?
Contact Center Management Jobs in Essen gehören zum Berufsfeld Telefon & Call-Center.
