11 Jobs für Contact Center Operations in Essen
Stellenangebote Contact Center Operations in Essen Jobs
Job am 12.01.2026 bei StepStone gefunden
adesso SE
• Aachen, Bonn, Dortmund, Düsseldorf, Essen, Frankfurt, Hannover, Köln, Münster, Paderborn, Siegen
Homeoffice möglich Abgeschlossenes Studium
Jobticket Work-Life-Balance
[. .. ] Scoping: Du identifizierst gemeinsam mit dem Kunden nutzbringende Use Cases, bewertest diese hinsichtlich ihrer technischen Machbarkeit und Wirtschaftlichkeit (ROI) und berätst bei der Auswahl der passenden Plattform, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Modelle und Komponenten. Operations Governance: Du entwickelst nachhaltige Betriebs-, Wartungs- und Supportkonzepte (Application Management) , definierst SLAs und Monitorings, damit die AI-Lösungen auch nach dem Go-Live hochverfügbar und wartbar bleiben. Presales Solution Design: Unser Vertrieb freut sich über deine Unterstützung bei Pitches. Du skizzierst grobe Lösungsarchitekturen, schätzt Aufwände und überzeugst technische [. .. ] Implementierung von Conversational-AI-Lösungen zurück, vorzugsweise im Agentur-oder Beratungsumfeld. Technologie-Weitblick: Du besitzt tiefes Verständnis für moderne Web-Architekturen, Cloud-Plattformen, Schnittstellen-Design, Gen AI RAG, die Anbindung von Contact-Center-Plattformen (CCaa S) und Telefonanlagen (PBX, SBC) und weißt, wie Enterprise-IT tickt. Du behältst das Big Picture im Blick, denkst in langfristigen Systemlandschaften statt in Silos und erkennst technische Risiken frühzeitig. Stakeholdermanagement: Du sprichst die Sprache der Entwicklerinnen und Entwickler ebenso fließend wie die der C-Level Entscheider und kannst [. .. ]
Job am 21.03.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
[. .. ] Konzepte wie Amazon Fresh, Prime Now und Amazon Restaurants einzuführen. Qualifications Fundierte Kenntnisse des deutschen Arbeitsrechts Erfahrung im Personalwesen in einem internationalen, dynamischen und kundenorientierten Umfeld Erfahrung [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] in einem Call Center, Distributionszentrum oder Produktionsumfeld Erfahrung in der Betreuung von gewerblichen Mitarbeitern Erfahrung mit MS Office-Tools und HR-Informationssystemen Bachelor-Abschluss oder gleichwertige Qualifikation Master-Abschluss in Personalmanagement Erfahrung im Personalwesen in Unternehmen mit 250500 oder mehr Mitarbeitern Amazon is an equal opportunities employer. We believe passionately that employing a diverse [. .. ] the application and hiring process, including support for the interview or onboarding process, please visit to learn more about accommodations. If the country/ region youre applying in isnt listed, please contact your Recruiting Partner. #J-18808-Ljbffr 85208606 [. .. ]
Job am 13.03.2026 bei Jobleads gefunden
• Essen, Nordrhein- Westfalen
Business Analyst We are seeking a dynamic and communicative
Contact Center Technical Business Analyst to join our team. In this role, you will work closely with our Data Engineers to [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] deploy and customize CX tools for various use cases within contact center environments. As a brand ambassador and local product evangelist, you will be responsible for understanding, promoting, and presenting our [. .. ] in contact center environments Develop and deliver compelling presentations and demonstrations of our solutions to various stakeholders, including senior management and potential clients Act as a liaison between technical teams, operations managers, and end-users to ensure solutions meet business needs and operational metrics Conduct training sessions and create documentation to support the adoption of new tools and processes Monitor and report on the performance and impact of implemented solutions, suggesting improvements based on data-driven insights Leverage visualization tools and [. .. ]
Job am 01.01.2026 bei Jobleads gefunden
Software Architect Conversational AI (all genders)
• Essen, Nordrhein- Westfalen
Homeoffice möglich Abgeschlossenes Studium
[. .. ] Scoping: Du identifizierst gemeinsam mit dem Kunden nutzbringende Use Cases, bewertest diese hinsichtlich ihrer technischen Machbarkeit und Wirtschaftlichkeit (ROI) und berätst bei der Auswahl der passenden Plattform, [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] Modelle und Komponenten. Operations Governance: Du entwickelst nachhaltige Betriebs, Wartungs und Supportkonzepte (Application Management) , definierst SLAs und Monitorings, damit die AI Lösungen auch nach dem Go Live hochverfügbar und wartbar bleiben. Presales Solution Design: Unser Vertrieb freut sich über deine Unterstützung bei Pitches. Du skizzierst grobe Lösungsarchitekturen, schätzt Aufwände und überzeugst technische Entscheider [. .. ] und Implementierung von Conversational AI Lösungen zurück, vorzugsweise im Agentur oder Beratungsumfeld. Technologie Weitblick: Du besitzt tiefes Verständnis für moderne Web Architekturen, Cloud Plattformen, Schnittstellen Design, Gen AI RAG, die Anbindung von Contact Center Plattformen (CCaa S) und Telefonanlagen (PBX, SBC) und weißt, wie Enterprise IT tickt. Du behältst das Big Picture im Blick, denkst in langfristigen Systemlandschaften statt in Silos und erkennst technische Risiken frühzeitig. Stakeholdermanagement: Du sprichst die Sprache der Entwicklerinnen und Entwickler ebenso fließend wie die der CLevel Entscheider und kannst komplexe Technik [. .. ]
Neu Job vor 8 Std. bei Neuvoo gefunden
RM Staffing B. V.
• Essen, North Rhine- Westphalia
Why This Role Exists Clients need a single point of
contact who actually understands hardware, not just a relationship manager who has to relay every technical question Projects span hardware [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] deployment, structured cabling, power/ cooling, and remote hands someone has to own the full picture Tickets get lost between technical and commercial teams this role closes that gap We are scaling [. .. ] and sign-off Identify blockers early and coordinate cross-functional resolution without escalating everything upward Maintain a live project dashboard that clients and internal stakeholders can rely on Datacenter Technical Operations Oversee on-site and remote-hands work: server rack/ stack, hardware break-fix, cabling, power, and cooling Review and validate work orders for technical accuracy before client-facing delivery Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics Ensure adherence to datacenter safety, change management, and [. .. ]
Job vor 6 Tagen bei Neuvoo gefunden
Atlas Copco
• Essen, North Rhine- Westphalia
[. .. ] parental leave replacement of at least one year. As a Business Controller, your mission is to oversee the ITBA Business Lines Service (SCE) and Genral Industry (GIN) [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] of the Customer Center supporting the Business Line Managers in effective decision-making. This role safeguards internal controls to protect company assets while identifying areas for improvement. Part of Finance Department, you will support the financial systems, reporting, tax planning, budgeting, forecasting, strategic planning, and investment analysis. By collaborating with various departments, the Business [. .. ] . Skills: Proactive, detail-oriented, results-driven, with strong leadership capabilities. Able to manage multiple tasks, meet deadlines, empower and delegate to a team, and demonstrate genuine interest in business operations and management processes. Preferred Qualifications Experience:Previous experience within the Atlas Copco Group or other multinational sales and service companies. Proficient with ERP systems with preference SAP. Knowledge:Familiarity with Atlas Copco Finance and Administration requirements (FAM) as defined in The Way We Do Things. Skills: Dynamic performer motivated by challenges, with strong [. .. ] hot beverages. Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Essen, Germany. Contact information Talent Acquisition Team: Margarete Aufermann 86526145 [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Essen, North Rhine- Westphalia
Führungs-/ Leitungspositionen
[. .. ] resources Recommend, implement and ensure that processes being utilized follow industry best practices Conduct impact and trend analysis to recommend solutions that drive cost effective strategies Coordinate [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] and align with Operations WFM Leadership on scope, processes and guidelines Work with Customer on initiatives to support new business growth Guarantee proper escalation paths are followed Develop WFM staff on functional area of expertise What we expect: At least three 3 years of Workforce Management experience within the call center/ customer service industry Experience managing a team Specialist in workforce management processes, concepts and principles (i. e. Staffing projections, scheduling, service level analysis, metrics monitoring) Strong knowledge of call center operations and organization Above average knowledge on MS Office Applications ( i. e. MS Word, Excel ) Google suite package [. .. ] agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the worlds largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service-all [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Essen, North Rhine- Westphalia
[. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of new tools, technologies, policies, procedures and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency Lead and mentor [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Essen, North Rhine- Westphalia
[. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of new tools, technologies, policies, procedures and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency Lead and mentor [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
• Essen, North Rhine- Westphalia
[. .. ] Standort DE-Essen2-ESD Country Deutschland Work Style On Site Jobbeschreibung Become a WFM Real-Time Analyst (m/f/d, full-time) in our team in Essen You will monitor
operations in [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] real-time, check attendance, and ensure compliance with service levels. Support with relocation to Essen is possible What we offer: Working in a dynamic and multicultural team with flat hierarchies and an informal culture Advanced career opportunities in our internationally growing company Great office in the city center of Essen Positive international work environment A fun floor with Play Station, table tennis and much more On-site gym Stay fit and active with our company gym Office canteen Enjoy fresh and healthy meals daily in our canteen Appealing office benefits, regular fruit deliveries for a healthy lifestyle and [. .. ] competencies: Knowledge of real-time monitoring and reporting Analytical skills and problem-solving competence Ability to work in a fast-paced environment What we expect: Previous professional experience in a contact center/ BPO environment and bring interest and understanding for Workforce Management Experience in WFM is a plus, but not required High school diploma CEFR C1 English (oral/ written) . German language skills are a plus, but not required If you are based in another location but interested in relocating to [. .. ]
Job am 01.11.2025 bei Neuvoo gefunden
TELUS Digital
Personnel and Resource Senior Manager (m/f/d)
• Essen, North Rhine- Westphalia
[. .. ] scheduling, intraday management, and reporting, ensuring efficiency and accuracy Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement Act as the [...]
MEHR INFOS ZUM STELLENANGEBOT
[...] primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions Manage escalations, resolve complex challenges, and provide guidance on critical decision-making Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution Lead the implementation of new tools, technologies, policies, procedures and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency Lead and mentor [. .. ] as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture Advanced job opportunities in our internationally growing company Great office at the city center of Essen Positive international working environment Fun Floor with Play Station, table tennis, and much more Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks Attractive employee referral bonus programs Intriguing and diverse responsibilities Join our team and apply now If you are looking [. .. ]
Häufig gestellte Fragen
Wieviel verdient man als Contact Center Operations pro Jahr?
Als Contact Center Operations verdient man zwischen EUR 30.000,- bis EUR 50.000,- im Jahr.
Wieviele offene Stellenangebote gibt es für Contact Center Operations Jobs in Essen bei unserer Jobsuche?
Aktuell gibt es auf JobRobot 11 offene Stellenanzeigen für Contact Center Operations Jobs in Essen.
Wieviele Unternehmen suchen nach Bewerbern für Contact Center Operations Jobs in Essen?
Aktuell suchen 5 Unternehmen nach Bewerbern für Contact Center Operations Jobs in Essen.
Welche Unternehmen suchen nach Bewerbern für Contact Center Operations Stellenangebote in Essen?
Aktuell suchen zum Beispiel folgende Unternehmen nach Bewerbern für Contact Center Operations Stellenangebote in Essen:
- TELUS Digital (5 Jobs)
- adesso SE (1 Job)
- RM Staffing B. V. (1 Job)
- Atlas Copco (1 Job)
Zu welchem Berufsfeld gehören Contact Center Operations Jobs in Essen?
Contact Center Operations Jobs in Essen gehören zum Berufsfeld Telefon & Call-Center.
